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Yes I'm thinking of doing his ultrasound elsewhere, although it seems ridiculous that existing clients at the center cannot just make an appointment at the facility like the rest of the public and instead must wait until there is time between existing appointments. I have never heard of anything so ridiculous, especially since his next visit is two weeks away, which is plenty of time to book an appointment there or anywhere else in the city. It makes you wonder why this is the case.
And as for her saying I could go elsewhere, in fairness, it was in response to my saying that these kinds of things that increase Toby's stress where he has to sit in the car longer and wait for hours to be treated at the center for no good reason, are not ok. Those things are out of her control. What is important is that she offered to address the one issue within her control, i.e. her offer to be the primary interface and not a weekly handoff by technicians. The lack of communication and perfunctory handoff each week was my biggest issue and I think it will be a lot better now that the oncologist will take over that role. It is only 5 minutes but it is a very important 5 minutes.
And what you said Laurie about the doctor being there in case they can't answer your questions, that was not happening for me; instead they were like gatekeepers and I never saw the doctor. Having said that, my appointment time is 1/2 hour later than their typical chemo drop-off, something I had not been told until I spoke to the doctor today. That also clears up this mystery as to why I had to make 20 appointments at 10AM whereas everyone else apparently drops their pet off between 7:30 and 9:30 for chemo. Apparently they were accommodating me bc I said I could not bring him earlier with how much he hates the car, but I did not know there was a standard drop off time that is earlier. I had been thinking how insane it was that everyone who brings their pet for chemo has to schedule an appointment each week for the duration.
Diane and Booboo, my problem is that I have been giving them my concerns and questions before each visit and then after each visit the tech hands me a paper with the same information written on it each time and my questions are not answered. Also there is no information about what is going to happen at the next visit. They faxed me a schedule of treatment after our first meeting but there was no discussion regarding what was involved with each visit and I was not informed that this visit he would be getting the chemo that will hit him hardest. Instead I was just given different medications and told they are in case he needs them. Then I had to sit there and ask questions to pry out of them the information I need.
I really hate that I was losing it with them, but I am Toby's mom and have to be his patient advocate. If they don't prepare me, then I can't prepare him and there would be more days like today. I have a feeling this isn't the end of it all, given that I still haven't been given the big picture. It's like being on another planet where everything makes sense to the people that live there and you are the only one who is wondering what's going on. Since you don't live there, you don't even know what questions to ask.
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And as for her saying I could go elsewhere, in fairness, it was in response to my saying that these kinds of things that increase Toby's stress where he has to sit in the car longer and wait for hours to be treated at the center for no good reason, are not ok. Those things are out of her control. What is important is that she offered to address the one issue within her control, i.e. her offer to be the primary interface and not a weekly handoff by technicians. The lack of communication and perfunctory handoff each week was my biggest issue and I think it will be a lot better now that the oncologist will take over that role. It is only 5 minutes but it is a very important 5 minutes.
And what you said Laurie about the doctor being there in case they can't answer your questions, that was not happening for me; instead they were like gatekeepers and I never saw the doctor. Having said that, my appointment time is 1/2 hour later than their typical chemo drop-off, something I had not been told until I spoke to the doctor today. That also clears up this mystery as to why I had to make 20 appointments at 10AM whereas everyone else apparently drops their pet off between 7:30 and 9:30 for chemo. Apparently they were accommodating me bc I said I could not bring him earlier with how much he hates the car, but I did not know there was a standard drop off time that is earlier. I had been thinking how insane it was that everyone who brings their pet for chemo has to schedule an appointment each week for the duration.
Diane and Booboo, my problem is that I have been giving them my concerns and questions before each visit and then after each visit the tech hands me a paper with the same information written on it each time and my questions are not answered. Also there is no information about what is going to happen at the next visit. They faxed me a schedule of treatment after our first meeting but there was no discussion regarding what was involved with each visit and I was not informed that this visit he would be getting the chemo that will hit him hardest. Instead I was just given different medications and told they are in case he needs them. Then I had to sit there and ask questions to pry out of them the information I need.
I really hate that I was losing it with them, but I am Toby's mom and have to be his patient advocate. If they don't prepare me, then I can't prepare him and there would be more days like today. I have a feeling this isn't the end of it all, given that I still haven't been given the big picture. It's like being on another planet where everything makes sense to the people that live there and you are the only one who is wondering what's going on. Since you don't live there, you don't even know what questions to ask.
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