This is the worst site and customer service I have dealt with in a long, long time. Where to start? First, I went onto the site and it asks you how many you want to order. As there is a "buy one - get the second for S&H only" I was not sure whether to enter 1 or 2. (Hint - it's not 2!) Next, up pops an "upgrade" page where for only $10 per board you can get a "sturdier base" which I said "No thanks" to. I don't even know what the upgrade is - it looks identical to what is initially advertised. So, I started to smell a rat, but unwisely kept going. I did enter my billing information, and then decided to check out some reviews before finalizing and I hit the Back button to leave the order section. Read a bunch of bad reviews and also that you can pick it up with no S&H at Walmart these days, so left the website altogether. A Order Confirmation email was a BIG surprise for $71.90!! NOTE: I did not finalize the order! This out to be illegal! Be careful - there is no "Review Order to Submit" "Submit Order" or any other similar command. No contact information - no phone number on the confirmation either. I went to www.CustomerStatus.com (the only contact information on the confirmation) and put in the requested information. No order found. Tried several times yesterday with the same results. I tried to stop the charge with my bank. Can't dispute it until it posts. Today, my order was found on the customerstatus site and there was an 866 number. Although they say to allow 2-6 weeks for delivery, my products are already in the mail and it is too late to cancel the order. Amazing, huh? I was charged $31.80 in shipping - and they credited half of that because I did not want 4 freakin' Emery Cat Boards - and I have to pay for the shipping to return the extra. These products are probably worth about $5.00 each, and here I will wind up paying over $60 in order and return shipping costs. I have ordered items from TV ads before with satisfactory results - but this outfit gives them all a bad name. Terrible Terrible Terrible experience. I've filed a BBB complaint as well today.