I'm glad the interview went well - hope you get the job! It's not an easy one for sure. My mom used to do that for a while but after a couple of years she got burnt out. There was this one day when someone phones in after he had taken the pills and just called to tell them that he was taking his own life. My mom managed to talk him into giving her his name and address (he was beginning to lose consciousness as they were talking). The emergency services came in and found him just in time to get him to the hospital and save his life. I still remember that day - we were all so proud of mom!
I guess this a reply to Kate's thread. You need to click "post reply" when you reply and not "new thread" (don't worry, we all did that when we started out