Well a few weeks ago I took my laptop to Firedog (in Circuit City) after the wireless on it quit working.. The tech there said he didn't know what to do and would send it back to HP for them to fix it since the problem that was going on was still under warranty. My laptop is only 6 months old and this should NOT have happened.. So I called last Friday and they said they received my laptop on the 5th and it would be back to Firedog within a week.. Well yesterday was a week.. So I call HP back.. They told me that they had just received my computer on Thursday (the 13th - again they got it on the 5th right?) and that the computer was completely broken from a liquid spill and the motherboard needed replaced for $700 because it wouldn't turn on.. WHAT??!! There was nothing wrong with my computer like that when I dropped it off!! The firedog tech played with my computer as we left to try and figure out the problem on his own... Now that my computer is RUINED, I don't want it back! I did not send it in that condition and I don't want it fixed because I don't want a "refurbished" computer.. I only needed another wireless card.. I didn't pay $1200 for that to happen!
Firedog made me sign a paper that stated if anything happened my comptuer would be replaced. Can I demand that Circuit City replaces my computer and deals with the now broken one with HP? There are no documents on the old laptop because I was speaking with a tech on the phone with HP before I took my laptop back and we did a complete system recovery which put it back to factory settings...
I'm so mad and I don't know what to do... I want to go into Circuit City and talk to their managers... This is my 2nd laptop from them (purchased another last fall) and HP just blew me off.. I'm not going to deal with it..
Firedog made me sign a paper that stated if anything happened my comptuer would be replaced. Can I demand that Circuit City replaces my computer and deals with the now broken one with HP? There are no documents on the old laptop because I was speaking with a tech on the phone with HP before I took my laptop back and we did a complete system recovery which put it back to factory settings...
I'm so mad and I don't know what to do... I want to go into Circuit City and talk to their managers... This is my 2nd laptop from them (purchased another last fall) and HP just blew me off.. I'm not going to deal with it..