ok been on customer service 3 times so figured i will ask ppl who have done this. My phone started acting up this am...jumping menus making random calls....so they are sending me a new phone...when i transfer my phone to the new one will i have the pics on new one? I have 96 pics and some are of the cat I put to sleep monday. that is the most important thing...also what about my address book, ringtones, games i paid for...i got 3 answers so i am not trusting them...thanks so much for any input. have been happy with service until today so please dont bash for going with this company(who i am having thoughts about on thier customer service....)