I sent on Wednesday an envelope, a very important one via "Global Express Guaranteed" service of the USPS & FedEX - USPS basically is supposed to take my package, and transfer it to FedEX and FedEX ships it for me.
It's cheaper in like $20-$25 than going to FedEX Kinko's so I thought why not use them.
I did everything right, I used the GXG envelope as they told me, wrote clearly my name and the address where it goes to, paid the almost $40 shipping (in FedEX Kinko's it's about $65) and was happy with everything.
So I tracked my package and on the same day I sent it the update stopped which was weird, but I said oh well, probably it will be updated tomorrow but again - no update, so on Thursday night I called the number on the slip and it always transfer me from USPS to FedEX but FedEX said they haven't received the package from USPS and that's why the tracking # doesn't show up in FedEX, only in USPS.
They investigated and tried to search for my package but couldn't find it
So on Friday morning I went to the USPS office where I sent the package from, and the people there told me that the guarantee date on the package is Monday, so as long as it's not Monday there's nothing they can do. They told me everything is okay, "the package is in route".
I told them it can't be okay, it's not normal to not see updates for 2 days, it's International Express, it takes time to get there, but they insisted and told me that as long as it's not Monday they haven't failed with anything, and only if it doesn't get there by Monday - then I can come to them with a complaint.
Well, I called USPS number, they always want to transfer me to FedEX, when I told them not to because it's their fault they told me they sorry but they're only customer service on the phone, I have to go to the post office again.
There is no update for the package and it's basically lost, my question is what can I do about it? Just get my money back? I lost more than the money for the shipping - so what can I do about it? I feel very upset and I don't think I will trust USPS again, their "guaranteed" service is a joke!
If you have any ideas what to do besides getting my money back please let me know, I lost the document now, I saved a copy but I don't think it will help me now, I need the original and USPS lost it
It's cheaper in like $20-$25 than going to FedEX Kinko's so I thought why not use them.
I did everything right, I used the GXG envelope as they told me, wrote clearly my name and the address where it goes to, paid the almost $40 shipping (in FedEX Kinko's it's about $65) and was happy with everything.
So I tracked my package and on the same day I sent it the update stopped which was weird, but I said oh well, probably it will be updated tomorrow but again - no update, so on Thursday night I called the number on the slip and it always transfer me from USPS to FedEX but FedEX said they haven't received the package from USPS and that's why the tracking # doesn't show up in FedEX, only in USPS.
They investigated and tried to search for my package but couldn't find it
So on Friday morning I went to the USPS office where I sent the package from, and the people there told me that the guarantee date on the package is Monday, so as long as it's not Monday there's nothing they can do. They told me everything is okay, "the package is in route".
I told them it can't be okay, it's not normal to not see updates for 2 days, it's International Express, it takes time to get there, but they insisted and told me that as long as it's not Monday they haven't failed with anything, and only if it doesn't get there by Monday - then I can come to them with a complaint.
Well, I called USPS number, they always want to transfer me to FedEX, when I told them not to because it's their fault they told me they sorry but they're only customer service on the phone, I have to go to the post office again.
There is no update for the package and it's basically lost, my question is what can I do about it? Just get my money back? I lost more than the money for the shipping - so what can I do about it? I feel very upset and I don't think I will trust USPS again, their "guaranteed" service is a joke!
If you have any ideas what to do besides getting my money back please let me know, I lost the document now, I saved a copy but I don't think it will help me now, I need the original and USPS lost it