I am frustrated!!! I have to use a sattelite tv service because we dont get cable here....a mere 2 miles from from their headquarters. Eh...Well when we signed up for service we paid over $300 to get it installed and stuff. No biggie we had saved the money for this purpose and new it would be a bit expensive. Well they had a promotion running and since we were lacking one crucial point for this promotion to work we explained that at this moment we wanted to sign up for the promotion while we could and so that way when we replaced our tv we could then get the HD/DVR receiver..we were told no problem we will switch them when the time comes we just needed to add the extra $10 HD package. Easy peasy lemon squeezy right..
Yeah NOTTTT!
The icing on the problems we have had happened today. They want over $500 to switch out our reciever. No thanks..thats just wrong. Its like wallet robbery...we get treated better by our cell phone company..heck we get treated better by the flipping gas stations!! This is ridiculous.
We had a problem with them before because I made sure that df asked every person he talked to and we even went into the one sales store to speak to someone in person about this. There are certain channels that we both wanted my biggest was making sure I had Bravo..I love me housewives. LOL He wanted the Speed channel. Every single person we spoke to said the package we wanted had all those channels so thats the one we got. I even had it in black and white on the channel lister mabobber thing. After a month all of a sudden my channels went away so I contacted the company...It was a promotion. I told them flat out. Im looking at a paper printed by YOUR company stating that the channels that disappeared are on my package. They had no record of that. So I then went and had to add the package that was about $25 more than the one we got. Now this.
I sent them an email listing out my problems and what the situation is and flat out said. I cant wait for my contract to finish because I would lay money down that their competitor would treat us better even with their rising prices. I dont need a price freeze, Id rather have someone honor their word instead of lying to customers. We should have listened to the other people who switched from this one to the other company.
I have a gut feeling that Df will be getting a phone call from them, its his number on the account.
Ugh Im frustrated. Its one thing for something to be mixed up or confused from company to customer. Its another thing to flat out lie to someone.
Yeah NOTTTT!
The icing on the problems we have had happened today. They want over $500 to switch out our reciever. No thanks..thats just wrong. Its like wallet robbery...we get treated better by our cell phone company..heck we get treated better by the flipping gas stations!! This is ridiculous.
We had a problem with them before because I made sure that df asked every person he talked to and we even went into the one sales store to speak to someone in person about this. There are certain channels that we both wanted my biggest was making sure I had Bravo..I love me housewives. LOL He wanted the Speed channel. Every single person we spoke to said the package we wanted had all those channels so thats the one we got. I even had it in black and white on the channel lister mabobber thing. After a month all of a sudden my channels went away so I contacted the company...It was a promotion. I told them flat out. Im looking at a paper printed by YOUR company stating that the channels that disappeared are on my package. They had no record of that. So I then went and had to add the package that was about $25 more than the one we got. Now this.
I sent them an email listing out my problems and what the situation is and flat out said. I cant wait for my contract to finish because I would lay money down that their competitor would treat us better even with their rising prices. I dont need a price freeze, Id rather have someone honor their word instead of lying to customers. We should have listened to the other people who switched from this one to the other company.
I have a gut feeling that Df will be getting a phone call from them, its his number on the account.
Ugh Im frustrated. Its one thing for something to be mixed up or confused from company to customer. Its another thing to flat out lie to someone.