I work in a call center and our contract has anywhere from 60-90 people on the phones at one time. Yesterday, one of my co-workers started feeling strange. She got light headed and dizzy so she got off the phone. Her best friend that sits next to her went to her supervisor to let her know that something was wrong. The supervisor did nothing.
Then, my co-worker started slurring her speech. She said he tongue didn't feel numb, just too big for her mouth. Her friend had her count backwards from 5. She did it, but with trouble. Another supervisor was notified that something was wrong. Again, that supervisor didn't check on her or do anything.
Then, her hands and arms started tingling and she couldn't put a coherent sentence together. Finally, the third supervisor came and checked on her, and called security who then called for an ambulance.
In the meantime, he best friend is on her cell phone (which is not allowed) trying to call her mother, her boyfriend or her son to let them know she is going to the hospital. At that point, the project manager came up to her and said "It's time for you to get back on the phone"!
Yes, we were in "Q", as in 90 people were holding to talk to someone, but this is a an emergency!
It took almost 20 minutes for a supervisor to actually realize something was wrong.
I still don't know how it turned out. She was borderline diabetic, and some were saying it sounded like insuline shock, others were saying it could have been a mini stroke. I didn't know about it until after the fact (she sits on the other side of the building).
But, I can't believe how our "supervisors" and managers handled it. I just had to vent!!!
Then, my co-worker started slurring her speech. She said he tongue didn't feel numb, just too big for her mouth. Her friend had her count backwards from 5. She did it, but with trouble. Another supervisor was notified that something was wrong. Again, that supervisor didn't check on her or do anything.
Then, her hands and arms started tingling and she couldn't put a coherent sentence together. Finally, the third supervisor came and checked on her, and called security who then called for an ambulance.
In the meantime, he best friend is on her cell phone (which is not allowed) trying to call her mother, her boyfriend or her son to let them know she is going to the hospital. At that point, the project manager came up to her and said "It's time for you to get back on the phone"!
It took almost 20 minutes for a supervisor to actually realize something was wrong.
I still don't know how it turned out. She was borderline diabetic, and some were saying it sounded like insuline shock, others were saying it could have been a mini stroke. I didn't know about it until after the fact (she sits on the other side of the building).
But, I can't believe how our "supervisors" and managers handled it. I just had to vent!!!