- Joined
- Nov 17, 2005
- Messages
- 22,206
- Purraise
- 35
I was shocked when I got my order from PetFoodDirect.com. I had ordered a half case of Natural Balance Venison & Green Pea wet, as well as dry, & a case of Pro Pac Beef canned cat food. When I got it, the Pro Pac canned food case had already been torn open some(the plastic was ripped open). One can looked rusty, so I pulled it out to look @ it closer. I discovered that the other cans are also rusty!
I don't know if I can feed it to my kits now or not, but I wonder what happened to those cans?
Did someone ship me those cans knowing full well the condition they were in? Am I just being paranoid? I wonder if someone else got shipped the same case & returned it, so they sent it out to someone else hoping they'd keep it.
I sent them an e-mail just now. Here's a copy of it:
Hello!
I placed an order last week and received it today. I was thrilled to get it as I have a cat who suffers from allergies & this order will bring her relief. When I got it, the box was starting to open. The UPS man was very careful to bring it inside without loosing anything. When I opened the box, I saw my Natural Balance dry & wet food, as well as the case of Pro Pac Beef canned cat food I ordered. The case of Pro Pac Beef canned cat food was wrapped in plastic, as usual. However, the plastic was torn open. All the cans were there, but I noticed they are all rusty to some degree! I was rather, well, shocked. I trust your company, despite only ordering once before. I just want to know what happened to these cans. Has the food been harmed? Is it safe to feed to my cats? What assurances can you offer that this will not happen again? I planned on setting up the auto ship program for the Pro Pac cans, but if all of them will be in this condition, I may just have to find another food.
The Natural Balance canned cat food as well as the dry cat food was in perfect condition, so did something happen to the Pro Pac in your warehouse? I have pictures of the case should you wish to see them. The only thing I did to the case was to take out a can(as the plastic was already opened) to see if the ones undernearth were rusty.
Thank you for taking the time to reply to this.
Anybody else ever have any problems with the food they ship? I wonder if this was a one time thing....
I sent them an e-mail just now. Here's a copy of it:
Hello!
I placed an order last week and received it today. I was thrilled to get it as I have a cat who suffers from allergies & this order will bring her relief. When I got it, the box was starting to open. The UPS man was very careful to bring it inside without loosing anything. When I opened the box, I saw my Natural Balance dry & wet food, as well as the case of Pro Pac Beef canned cat food I ordered. The case of Pro Pac Beef canned cat food was wrapped in plastic, as usual. However, the plastic was torn open. All the cans were there, but I noticed they are all rusty to some degree! I was rather, well, shocked. I trust your company, despite only ordering once before. I just want to know what happened to these cans. Has the food been harmed? Is it safe to feed to my cats? What assurances can you offer that this will not happen again? I planned on setting up the auto ship program for the Pro Pac cans, but if all of them will be in this condition, I may just have to find another food.
The Natural Balance canned cat food as well as the dry cat food was in perfect condition, so did something happen to the Pro Pac in your warehouse? I have pictures of the case should you wish to see them. The only thing I did to the case was to take out a can(as the plastic was already opened) to see if the ones undernearth were rusty.
Thank you for taking the time to reply to this.
Anybody else ever have any problems with the food they ship? I wonder if this was a one time thing....