Two weeks ago I went to get my nails done on a Friday after work. I made an appointment for 5:15 pm. I got there at 4:40 pm. I knew I would have to wait. However, the guy who I had the appointment with took on a large project of new Gel Nails which takes about an hour to do. So automatically he wa going to make me wait beyond my scheduled appointment time. Not only did he end up going 15 minutes beyond my appointment time, but he decided he needed to have a coffee break before doing my nails, so I waited an additional 20 minutes! That's 35 minutes late.
This time I figured I would go on a Saturday and book the very first appointment so I wouldn't have to wait. I booked for 10 am when the salon opened.
They were nearly 10 minutes late arriving to open the store! After he opened the store, he just vanished. When his wife sat down to remove the polish from my nails, I asked her where he went. She said "Breakfast!" By this time it's nearly 10:15 am. I sat there tapping my nails and playing with the bottle of nail polish, and she finally called him on his cell at 10:30 am. She sauntered back in at about 10:40 am and stood in the aisle playing with the TV remote until about 10:45 am before finally starting on my nails!
I was pissed. I did leave a tip, but less than what I normally do, and I nicely pointed out that the reduction in tip was because I was kept waiting 45 minutes beyond my scheduled appointment.
It drives me crazy when people have no respect for their clients' time. Appointments are booked for a reason!!
On a positive note. He does do a great job on my nails, and they turned out fabulous as usual.
This time I figured I would go on a Saturday and book the very first appointment so I wouldn't have to wait. I booked for 10 am when the salon opened.
They were nearly 10 minutes late arriving to open the store! After he opened the store, he just vanished. When his wife sat down to remove the polish from my nails, I asked her where he went. She said "Breakfast!" By this time it's nearly 10:15 am. I sat there tapping my nails and playing with the bottle of nail polish, and she finally called him on his cell at 10:30 am. She sauntered back in at about 10:40 am and stood in the aisle playing with the TV remote until about 10:45 am before finally starting on my nails!
I was pissed. I did leave a tip, but less than what I normally do, and I nicely pointed out that the reduction in tip was because I was kept waiting 45 minutes beyond my scheduled appointment.
It drives me crazy when people have no respect for their clients' time. Appointments are booked for a reason!!
On a positive note. He does do a great job on my nails, and they turned out fabulous as usual.