I went to a new veterinary clinic on the recommendation of my veterinarian because I was having trouble getting an appointment.
So anyway, this vet charged for extra blood work that I didn't authorize. I just found out when I logged into my account to see the results of the blood tests - which weren't listed there. I'm supposed to go back Wednesday evening so they can collect a urine sample. I was told the other day that I wouldn't be charged for that.
Any suggestions on how I should handle this? I want the urinalysis because I feel that I'm owed it. I just don't know at what point to complain about the unauthorized charge ($55). I don't intend on going back again either. Also, I recorded the phone conversation (perfectly legal here) so I have proof that he ran the test without checking with me first.
Any suggestions on what to do?
So anyway, this vet charged for extra blood work that I didn't authorize. I just found out when I logged into my account to see the results of the blood tests - which weren't listed there. I'm supposed to go back Wednesday evening so they can collect a urine sample. I was told the other day that I wouldn't be charged for that.
Any suggestions on how I should handle this? I want the urinalysis because I feel that I'm owed it. I just don't know at what point to complain about the unauthorized charge ($55). I don't intend on going back again either. Also, I recorded the phone conversation (perfectly legal here) so I have proof that he ran the test without checking with me first.
Any suggestions on what to do?