- Joined
- Mar 20, 2017
- Messages
- 21
- Purraise
- 16
I placed an online order for cat food so I wouldn't have to spend much time in the store. They also offer 10% off $50 for ordering online and picking up in-store. So I ordered $70 of canned food, dry food and treats and waited for the email that the food was ready to pickup. Kind of a pain because many of the items they claimed were available for pickup were out of stock in my local store. Half an hour after the order confirmation, I get an email that some items were cancelled. Some? The whole order of various assorted items! No explanation or apology, just cancelled. Called their customer service number and they were no help. They didn't know why either. Replied with an irate email and it said something along the lines of, "This account isn't monitored. You can email or chat with us at [contact page link]." But there are no email or chat options on that page. It's like the left hand doesn't know what the right is doing.
Petco has lost me as a customer. I just ordered everything through Amazon. I had to order case quantities and I'm not thrilled about making Jeff Bezos richer, but at least Amazon never pulled this BS order cancellation on a whim. I'll also go through Chewy and visit Petsmart, but never, ever Petco again.
Petco has lost me as a customer. I just ordered everything through Amazon. I had to order case quantities and I'm not thrilled about making Jeff Bezos richer, but at least Amazon never pulled this BS order cancellation on a whim. I'll also go through Chewy and visit Petsmart, but never, ever Petco again.
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