My work PC died a horrible death today. It went out with a slight pop and a puff of smoke, so I had to call and request a new one. Here's how it went.
:::::dialing the Helpdesk::::::
Autovoice: THANK YOU FOR CALLING THE IT HELP DESK!
Me: Good GOD! (I turn down the volume on my phone)
Autovoice: Please input your employee ID located on the home page.
Me: I hit zero. (I have no access to the home page. My computer died)
Autovoice: Please do not hit zero. We need your employee ID.
Me:
I dial in all fives.
Autovoice: Thank you.
Cue hold music....
Autovoice: Did you know the IT Helpdesk took over 30000 calls last month? We logged over 20000 tickets.
Cue more hold music...
Autovoice: Did you know that you can send us an e-mail with your inquiry. We'll get back to you in under two hours with an answer to your quesiton.
Me: If my computer wasn't dieing a slow death I'd be able to do that.
Autovoice: Did you know that our turn around time on your ticket will be under three hours?
::::hone rings:::: ::::::IT person answers:::::
IT: So, what seems to be the problem?
Me: My computer made a popping noise, gave up a puff of smoke, and died. I need a new one. I saw a guy with a cart, can I just flag him down and take one?
IT: No. He NEEDS those computers.
Me: All eight of them? That's a bit selfish don't you think?
IT: No.
Me: Fine. How long will it take?
IT: An hour.
Me: But Mr. Computer Cart Man is in my wing. Can't he just hook one up?
IT: No.
Me: Right. I forgot. He NEEDS them.
:::::an hour later::::
Mr. Computer Cart Man: Oh, I was right by here when you put in the call. You should have flagged me down.
:::::dialing the Helpdesk::::::
Autovoice: THANK YOU FOR CALLING THE IT HELP DESK!
Me: Good GOD! (I turn down the volume on my phone)
Autovoice: Please input your employee ID located on the home page.
Me: I hit zero. (I have no access to the home page. My computer died)
Autovoice: Please do not hit zero. We need your employee ID.
Me:
Autovoice: Thank you.
Cue hold music....
Autovoice: Did you know the IT Helpdesk took over 30000 calls last month? We logged over 20000 tickets.
Cue more hold music...
Autovoice: Did you know that you can send us an e-mail with your inquiry. We'll get back to you in under two hours with an answer to your quesiton.
Me: If my computer wasn't dieing a slow death I'd be able to do that.
Autovoice: Did you know that our turn around time on your ticket will be under three hours?
::::hone rings:::: ::::::IT person answers:::::
IT: So, what seems to be the problem?
Me: My computer made a popping noise, gave up a puff of smoke, and died. I need a new one. I saw a guy with a cart, can I just flag him down and take one?
IT: No. He NEEDS those computers.
Me: All eight of them? That's a bit selfish don't you think?
IT: No.
Me: Fine. How long will it take?
IT: An hour.
Me: But Mr. Computer Cart Man is in my wing. Can't he just hook one up?
IT: No.
Me: Right. I forgot. He NEEDS them.
:::::an hour later::::
Mr. Computer Cart Man: Oh, I was right by here when you put in the call. You should have flagged me down.