IT HAS FINALLY HAPPENED!!!!!!!

[catkiki]

After working at my job for almost 12 years, and being passed over time after time after time, I finally

GOT A PROMOTION!!!!!!!!!!!!

I am one of 2 Quality Control Coordinators and start my training tomorrow. Of all the positions I have tried for, this is the one I wanted the most! It has been over 8 years since they posted for it.

I knew about this on Thursday, but I had to wait until today for it to be official.  No more taking calls from irate customers and having to talk constantly every day!

 

[calico2222]

Congrats!!!! You definitely deserve it!! 

So what does a quality control coordinator do? 

 

[catkiki]

Congrats!!!! You definitely deserve it!! 

So what does a quality control coordinator do? 

Do you know when you call a call center you get the line "This call may be recorded for quality assurance"?  I will be listening to those calls and scoring the rep on what they did nor did not do during the call.

 

[x2006nkg]

YEYYY!!! Congrats!! As someone who has worked in a call centre environment before, I know how excited you must be to not have to take calls anymore 

 

[calico2222]

Ahhh, you're the QA person (that's kind of what I thought but I wasn't sure)....be prepared to be buttered up with cookies, fudge and other goodies 

. Not that it helps but it's a perk! I used to sit next to the QA guy at our contract and he always had goodies given to him. It's kind of a running joke in our contract and new hires actually fall for it (not that he minds at all!)

I'll be honest with you, that is one job I could not do. I have had to pull calls doing research if I'm not sure what the question is and I HATE listening to other people's calls. Heck, I hate listening to my own calls. I guess it's the hindsight thing but I always think I could have handled it better than I did. Or, if it's someone else's call I just want to take it over. I would definitely not be good at doing QA's but I'm sure you will be great!!

 

[calico2222]

YEYYY!!! Congrats!! As someone who has worked in a call centre environment before, I know how excited you must be to not have to take calls anymore 

AMEN to that!!! 

 

[MoochNNoodles]

Congratulations!!!  I'm soooo excited for you!  I hope there is a nice raise involved too!

 

 

[coolcat]

 

[my4llma]

 

[jcat]

Congratulations on the new job!

 

[cattybird]

Congratulations!

 

[catkiki]

Well, my first day on the new job went very well. It is a very small department, there are only 6 of us. We share the room with the 3 trainers. There is a lot of joking and the department is very laid back. I am going to be very happy there!

 

[lillekat]

Wow, 12 years of waiting?! You DEFINITELY deserve it! CONGRATULATIONS!!

 

[AbbysMom]

Comgralutioms!