omg! i am sooo mad.(long!)
tuesday- i went to sears and bought a treadmill, it was on sale for 799$(it was being discontinued). there was also another treadmill(the one taking the discontinued ones place) and it was on sale for the same price... so i told the lady that is the one i wanted... i paid for it and told her i would be back on thursday to pick it up... she put it on hold for me
wednesday- my friend(whose vehicle we were taking to pick it up) called me to get the demensions. i called sears... the lady told me the box was 5.5ftx3.5ftx2.5ft... okay, that would fit!
thursday- we get to sears, the guys brings the box out, and puts it into the suv... it is like a foot too long, so we ask him to tear the platform off of the bottom of it(took off like 4 inches) and of course it is still to long, so we were going to unpack it... well my friend told us to hold on while she called her hubby to see if it would be okay if it stuck out a little and we tied the door down... he said that wasnt the best idea.... but there was a guy that was standing right next to him that volunteer to go get it in a few hours after work... (remember the loading guy was standing there the entire time)
so she got off the phone and we told him to unload it and we would be back in a couple hourse with a truck to get it... i even gave him and 8$ tip... and i asked him to make sure that guy could pick it up.. he showed me the sticked on the box with MY name on it and said he just has to scan the receipt and they will bring it out to him...
a few hours later, that guy and my husband went up there to get it... my hubby calls me from the desk at the fitness area and says, it wasnt being held for us so they sold it to someone else this afternoon but the lady said she would give us 200$ off the new model that took its place(the one that was on sale for 799$ was now on sale for 1099$)
i screamed at him to give her the phone and it was the same girl i bought it from tuesday.... turns out, i had paid for the new one that was taking place of the discontinued one, but she put it into the computer as the older one (probably just so they could get rid of them)... so i told her to let me talk to her manager... and after a 20$ fight with her manager... i told her, my husband is not leaving there without a treadmill, and he will not pay a dime more for it... you dont want me to come up there... and if you dont want to do that, give him every dime back that we paid for it...
she proceeded to tell me that 'i have to understand that she is taking a hit for this' which i understand, but what she had to understand was this is not my fault... you sold my treadmill, a treadmill that was already completley paid for...
and it is a good thing that i didnt get the one this morning, cuz had i got it home and realized it was the old model, i would have freakin went crazy on everyone who happened to be in sears last night....
the models are pretty much the exact same, except for a few things, but that is besides the point, i wanted and paid for the new one...
she sat on the phone and tried to tell me that i was going to have to pay more for the newer one and i flat out told her no... i bought it on tuesday, when it was on sale, i was up there that morning to pick it up and it wouldnt fit and i even told her we halfway opened the box... and she paused and said yep, that one was sold just a little while ago....
she said she would have to talk to the person who loaded it and i told her his name and told her to check her computer cuz we were in the computer(it times from the time you check in to the time you get your stuff) and i even have the receipt that says 'merchandise holding for customer pickup' and it has the stock number on it...
so it wasnt really her, it was the stock person... but the box had my name all over it and that is was being held
i did apologize to her at the end for being rude, cuz omg, i have never been so mean to anyone in my life, i was pissed though, and she said she understood..
this is the model that is going out of stock (and the one that they tried to give me that morning)
http://www.sears.com/sr/javasr/produ...cat=Treadmills
this is the one that i actually bought(it was onsale in the store for 799$ as well)
http://www.sears.com/sr/javasr/produ...cat=Treadmills
my husband and his friend came home and chris(hubby) looked at me and said really seriously "everyone at the counter could hear you on the phone with her" and i looked at him and said "did they give you anymore crap" no "did you get the treadmill" yes "good"
do you guys agree with me or her? should i have had to pay more for the newer treadmill just because they screwed up?
tuesday- i went to sears and bought a treadmill, it was on sale for 799$(it was being discontinued). there was also another treadmill(the one taking the discontinued ones place) and it was on sale for the same price... so i told the lady that is the one i wanted... i paid for it and told her i would be back on thursday to pick it up... she put it on hold for me
wednesday- my friend(whose vehicle we were taking to pick it up) called me to get the demensions. i called sears... the lady told me the box was 5.5ftx3.5ftx2.5ft... okay, that would fit!
thursday- we get to sears, the guys brings the box out, and puts it into the suv... it is like a foot too long, so we ask him to tear the platform off of the bottom of it(took off like 4 inches) and of course it is still to long, so we were going to unpack it... well my friend told us to hold on while she called her hubby to see if it would be okay if it stuck out a little and we tied the door down... he said that wasnt the best idea.... but there was a guy that was standing right next to him that volunteer to go get it in a few hours after work... (remember the loading guy was standing there the entire time)
so she got off the phone and we told him to unload it and we would be back in a couple hourse with a truck to get it... i even gave him and 8$ tip... and i asked him to make sure that guy could pick it up.. he showed me the sticked on the box with MY name on it and said he just has to scan the receipt and they will bring it out to him...
a few hours later, that guy and my husband went up there to get it... my hubby calls me from the desk at the fitness area and says, it wasnt being held for us so they sold it to someone else this afternoon but the lady said she would give us 200$ off the new model that took its place(the one that was on sale for 799$ was now on sale for 1099$)
i screamed at him to give her the phone and it was the same girl i bought it from tuesday.... turns out, i had paid for the new one that was taking place of the discontinued one, but she put it into the computer as the older one (probably just so they could get rid of them)... so i told her to let me talk to her manager... and after a 20$ fight with her manager... i told her, my husband is not leaving there without a treadmill, and he will not pay a dime more for it... you dont want me to come up there... and if you dont want to do that, give him every dime back that we paid for it...
she proceeded to tell me that 'i have to understand that she is taking a hit for this' which i understand, but what she had to understand was this is not my fault... you sold my treadmill, a treadmill that was already completley paid for...
and it is a good thing that i didnt get the one this morning, cuz had i got it home and realized it was the old model, i would have freakin went crazy on everyone who happened to be in sears last night....
the models are pretty much the exact same, except for a few things, but that is besides the point, i wanted and paid for the new one...
she sat on the phone and tried to tell me that i was going to have to pay more for the newer one and i flat out told her no... i bought it on tuesday, when it was on sale, i was up there that morning to pick it up and it wouldnt fit and i even told her we halfway opened the box... and she paused and said yep, that one was sold just a little while ago....
she said she would have to talk to the person who loaded it and i told her his name and told her to check her computer cuz we were in the computer(it times from the time you check in to the time you get your stuff) and i even have the receipt that says 'merchandise holding for customer pickup' and it has the stock number on it...
so it wasnt really her, it was the stock person... but the box had my name all over it and that is was being held
i did apologize to her at the end for being rude, cuz omg, i have never been so mean to anyone in my life, i was pissed though, and she said she understood..
this is the model that is going out of stock (and the one that they tried to give me that morning)
http://www.sears.com/sr/javasr/produ...cat=Treadmills
this is the one that i actually bought(it was onsale in the store for 799$ as well)
http://www.sears.com/sr/javasr/produ...cat=Treadmills
my husband and his friend came home and chris(hubby) looked at me and said really seriously "everyone at the counter could hear you on the phone with her" and i looked at him and said "did they give you anymore crap" no "did you get the treadmill" yes "good"
do you guys agree with me or her? should i have had to pay more for the newer treadmill just because they screwed up?