Well today was one of those days at work...I wanted to reach across my check out counter, and smack a few people. Partialy because I am sick. and being on your feet all day when your sick. Sucks. But..I still smiled.and greeted each customer as I always do. made sure they found everything, ok. gave total..counted change..Ect..
Apparently. that wasnt good enough for some people today..
the..mound of people. who..look at melike i am stupid..when trying to be friendly and wont make so much as a hello to me.and leave.
the people who wouldnt get off their cell phones...
the ones who THREW their items and money at me.
The lady who smacked my hand with her stuff..
and..than there was my favourite peach of a customer. she was complaining before she got up to the register about the store needing to turn the AC on (it was only 50 today and it was snowing just last week.) because she was to hot. she gets up to myt register and starts..huffing and throwing things on the counter i give her a smile and "Hello, how are you? did you find everything ok?" no reply..just a dirty look. ok..ringingand bagging she says something about sometihng i couldnt hear her.so i nicely said "excuse me I couldnt hear you.what was that?"and she gave me the snotiest look and snapped "dont you have any bigger Bags!" her stuff was already bagged in the biggest i had.and I politely informed her of that. to which she contiuned to throw..her items at me. ok..what did I do? fine..i kept nicely ringing,and bagging.
one item rings up at 5.50 and she suddenly snaps "Oh that is NOT..right..it said $4" I nod..and tell her one moment I will go check (small store and the items were just behind me) now keep in mind i was 90% sure what I would find. our registers generally do not ring up items wrong. but i checked anyways..and sure enough..two items over was a diffrent one that was $4 but not the one she got.. so i go back over. and gently inform her of this. bringing the $4 in case she wants it. and she GOES OFF..yelling about how things need to be properly marked (we just redid this area last week its VERY clearly marked) I appologize but tell her the items are marked. perhaps someone placed it in the wrong spot. ect. she contiuned ralling on about MY poor customer service (yelling at this point making a scene) and that shewants the other item off. and wants the $4 one. ok not a problem M'am I say let me get my manager..(requirement for voiding anything on our registers) so I look around for her to see if shes close before I page her. That only sets the customer off more she thinks I am looking at the other people in line(while shes still yelling about the prices) than goes on to tell me NOT to look at the other people in line that SHE is the customer SHE is the one spending the money and i should be looking at HER and again..how poor my customer service is.I page my manager she comes over lady is stlill pissing now shes telling my manager how bad my customer service is, and that I should be fired right there. ect. I finnish the order and politely tell her total useing M'am ect. she snarls at me "WHAT did you say?" i repeat the total. she throws her money at me.My manager..tells her that there is no need for that and that I have been there sometime and have good customer service skills.
Than she snarls..what i was waiting for. "Well sheneeds to learn customer service skills for not just WHITE people. but BLACK people too"
at this point I politely hand her her change. and tell her to have a nice night.
she says oh "Oh I will you white *insert not appropriate word here*"
And gathers her stuff..boring holes into my head..slowly..while i help other customers.in general being in the way and still muttering dergotory racial slurs at me before leaving finally.
First off I have NO idea what I did..that wasnt good customer service. other than nicely asking her to repeat herself..and informing her I gave her the biggest bags I had and..that the item she picked wasntthe price she thought.
And WHEN did race have anything to do with it? This isnt the first time..that has happened at this store. It seems..whenever someone of a diffrent racial background than I, or another worker in the store gets an answer they dont like it deteoriates into a race thing and racial slurs. Anyone that knows me will tell you I am not racist I have friends of all colors and creeds and I could care LESS about anything like that. People are people period. But I cant help a store policy, or a price on something.and its not against you because your Blue or Purple or Orange or whatever, it applies to everyone!
And than..theres the fact that somehow..society has deemed it..more acceptable..for certain groups to be slurred..somewhat...and others not.
but thats..for IMO..
Thanks for letting me vent.I am gonna take my cold meds. and go to sleep. Another rousing day of this tommrow.
Apparently. that wasnt good enough for some people today..
the..mound of people. who..look at melike i am stupid..when trying to be friendly and wont make so much as a hello to me.and leave.
the people who wouldnt get off their cell phones...
the ones who THREW their items and money at me.
The lady who smacked my hand with her stuff..
and..than there was my favourite peach of a customer. she was complaining before she got up to the register about the store needing to turn the AC on (it was only 50 today and it was snowing just last week.) because she was to hot. she gets up to myt register and starts..huffing and throwing things on the counter i give her a smile and "Hello, how are you? did you find everything ok?" no reply..just a dirty look. ok..ringingand bagging she says something about sometihng i couldnt hear her.so i nicely said "excuse me I couldnt hear you.what was that?"and she gave me the snotiest look and snapped "dont you have any bigger Bags!" her stuff was already bagged in the biggest i had.and I politely informed her of that. to which she contiuned to throw..her items at me. ok..what did I do? fine..i kept nicely ringing,and bagging.
one item rings up at 5.50 and she suddenly snaps "Oh that is NOT..right..it said $4" I nod..and tell her one moment I will go check (small store and the items were just behind me) now keep in mind i was 90% sure what I would find. our registers generally do not ring up items wrong. but i checked anyways..and sure enough..two items over was a diffrent one that was $4 but not the one she got.. so i go back over. and gently inform her of this. bringing the $4 in case she wants it. and she GOES OFF..yelling about how things need to be properly marked (we just redid this area last week its VERY clearly marked) I appologize but tell her the items are marked. perhaps someone placed it in the wrong spot. ect. she contiuned ralling on about MY poor customer service (yelling at this point making a scene) and that shewants the other item off. and wants the $4 one. ok not a problem M'am I say let me get my manager..(requirement for voiding anything on our registers) so I look around for her to see if shes close before I page her. That only sets the customer off more she thinks I am looking at the other people in line(while shes still yelling about the prices) than goes on to tell me NOT to look at the other people in line that SHE is the customer SHE is the one spending the money and i should be looking at HER and again..how poor my customer service is.I page my manager she comes over lady is stlill pissing now shes telling my manager how bad my customer service is, and that I should be fired right there. ect. I finnish the order and politely tell her total useing M'am ect. she snarls at me "WHAT did you say?" i repeat the total. she throws her money at me.My manager..tells her that there is no need for that and that I have been there sometime and have good customer service skills.
Than she snarls..what i was waiting for. "Well sheneeds to learn customer service skills for not just WHITE people. but BLACK people too"
at this point I politely hand her her change. and tell her to have a nice night.
she says oh "Oh I will you white *insert not appropriate word here*"
And gathers her stuff..boring holes into my head..slowly..while i help other customers.in general being in the way and still muttering dergotory racial slurs at me before leaving finally.
First off I have NO idea what I did..that wasnt good customer service. other than nicely asking her to repeat herself..and informing her I gave her the biggest bags I had and..that the item she picked wasntthe price she thought.
And WHEN did race have anything to do with it? This isnt the first time..that has happened at this store. It seems..whenever someone of a diffrent racial background than I, or another worker in the store gets an answer they dont like it deteoriates into a race thing and racial slurs. Anyone that knows me will tell you I am not racist I have friends of all colors and creeds and I could care LESS about anything like that. People are people period. But I cant help a store policy, or a price on something.and its not against you because your Blue or Purple or Orange or whatever, it applies to everyone!
And than..theres the fact that somehow..society has deemed it..more acceptable..for certain groups to be slurred..somewhat...and others not.
Thanks for letting me vent.I am gonna take my cold meds. and go to sleep. Another rousing day of this tommrow.