- Joined
- Mar 1, 2005
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Well, I have had a few computer problems in the last few months, and each time, the company in question was very cooperative in honoring the warranty. But this time, it's another matter.
I bought a desktop computer in December and to make a long story short, it stopped booting properly a few weeks ago, and shortly after... caught fire.
I contact the company and explain exactly what happens and they tell me that it's considered "physical damage" (thus not covered by their warranty) and it's basically my fault (according to them, it's normal for a computer to catch fire if you turn it on and off too often).
So now I'm at the point where I will call the customer protection office and inquire about filing a complaint. Has anyone ever had to do that? Did it help at all?
If I have to go to small claims court, is that complicated?
I guess my main concern now is being without a computer for a long time while I wait for all of this to settle.
I hate fights. But there's no way I'm letting them get away with this.
I bought a desktop computer in December and to make a long story short, it stopped booting properly a few weeks ago, and shortly after... caught fire.
I contact the company and explain exactly what happens and they tell me that it's considered "physical damage" (thus not covered by their warranty) and it's basically my fault (according to them, it's normal for a computer to catch fire if you turn it on and off too often).
So now I'm at the point where I will call the customer protection office and inquire about filing a complaint. Has anyone ever had to do that? Did it help at all?
If I have to go to small claims court, is that complicated?
I guess my main concern now is being without a computer for a long time while I wait for all of this to settle.
I hate fights. But there's no way I'm letting them get away with this.