Sorry I need to vent
I was overjoyed last week when I won a cat tree on ebay (some of you would have seen it as I posted a pic of it in this forum)
I won the auction at a bargain price and was really impressed with the seller (great past feedback and they immediately sent me details of UPS delivery and a tracking number)
The day came for scheduled delivery. No cat tree.
Called UPS. They said there seemed to be a problem on the seller's end and they could not collect.
Called the seller. I was told after a while that the cat tree had to be RECALLED and they they are not looking to sell the cat tree anymore, unless they can get replacement stock which could take about a month. Gee, thanks for telling me that.
They promised me an immediate refund ("Yes as soon as I get off the phone I'll refund your money via paypal"). 2 days later...no refund from paypal. I was going beserk. When I called the seller..they HUNG UP on me. Only when I lodged a complaint with paypal did the seller coperate and give me my money back.
Wht annoys me is that they have about 10 auctions at the moment for the same tree and these poor people are bidding away thinking they are getting a bargain, but infact there is a problem with the cat tree and the seller is not looking to sell the item anymore unless they can get more stock - which means a long wait ahead if they do.
If I have notified ebay of my concerns. But Im just glad to get my money back.
Now I have to go look for another cat tree
It took me ages to find one I liked at a price I liked
Sorry...just really annoyed. Every day I look at my current cat tree I get severely depressed as its a wreck. Was so looking forward to treating my babies with the new one.
I was overjoyed last week when I won a cat tree on ebay (some of you would have seen it as I posted a pic of it in this forum)
I won the auction at a bargain price and was really impressed with the seller (great past feedback and they immediately sent me details of UPS delivery and a tracking number)
The day came for scheduled delivery. No cat tree.
Called UPS. They said there seemed to be a problem on the seller's end and they could not collect.
Called the seller. I was told after a while that the cat tree had to be RECALLED and they they are not looking to sell the cat tree anymore, unless they can get replacement stock which could take about a month. Gee, thanks for telling me that.
They promised me an immediate refund ("Yes as soon as I get off the phone I'll refund your money via paypal"). 2 days later...no refund from paypal. I was going beserk. When I called the seller..they HUNG UP on me. Only when I lodged a complaint with paypal did the seller coperate and give me my money back.
Wht annoys me is that they have about 10 auctions at the moment for the same tree and these poor people are bidding away thinking they are getting a bargain, but infact there is a problem with the cat tree and the seller is not looking to sell the item anymore unless they can get more stock - which means a long wait ahead if they do.
If I have notified ebay of my concerns. But Im just glad to get my money back.
Now I have to go look for another cat tree
Sorry...just really annoyed. Every day I look at my current cat tree I get severely depressed as its a wreck. Was so looking forward to treating my babies with the new one.