My Fitbit bit the dust. I've had it on the charger now for a couple of days and nada. I've cleaned it with rubbing alcohol, I've blown it out, I've blown out the charger, I've reset it now five times. I've gone to the Fitbit community site to see if anybody can help....a lot of people are having problems. So I called the contact line.
Even though my Fitbit is now over two years old and even though I do not have the sales receipt any longer, and even though it's way out of warranty, they're sending me a new Fitbit Flex! New device and new charger (and I'm assuming a new dongle, too).
I am ecstatic! I kept saying, "Really? You're sending me new everything even though it's an old Flex? Really?" Yup, really. I told the guy that he just rocked my world and he laughed.
I already received my email confirmation of the new device and it will be shipped tomorrow. Shipping is also free and it will take about five days to get here.
Fitbit rocks!
Even though my Fitbit is now over two years old and even though I do not have the sales receipt any longer, and even though it's way out of warranty, they're sending me a new Fitbit Flex! New device and new charger (and I'm assuming a new dongle, too).
I already received my email confirmation of the new device and it will be shipped tomorrow. Shipping is also free and it will take about five days to get here.
Fitbit rocks!