We ordered the elliptical on Sep 3, almost 3 weeks. At that time they said it would take about 5 business days for it to be delivered. Ok, that's cool.
Got the confirmation email on Monday, Sep 13 (that's longer than 5 days, but that's OK). It was shipped through ABF Freight and we got a tracking number. The problem is that the tracking number isn't verified as a shipment at ABF.
Meanwhile, My Sixth Man, the assembly company has called now 4 times to set up a date for assembly. We can't assemble something we don't have. They called again yesterday and couldn't understand why it's not here. Well, neither can we.
They called Dick's to find out what was going on. Dick's checked it out and called me to tell that it's definitely in the the ABF system and gave me their (ABF) phone number to call them. Dick's said that they (ABF) would give me a date for delivery so that either DH or I could be home. It's an inside delivery, which means that ABF will bring it inside.....we still have to get it up the steps and back to the bedroom.
So I called ABF, only to find out that.....ready for this?.....no, it's not in their system and nothing has been shipped to our ZIP code. Or to our address. Or with that tracking number. Hmmmm
Called Dick's back to tell the manager that something is funky. He said he'd check into it (again) and get back to me.
When Dick's called back, they admitted that nobody can find it. They have a record of it being shipped out. But ABF says they don't and they can't find the thing anywhere. They're all going to keep checking around. ABF may call me with actual shipping confirmation. And Dick's is to call me back again, too.
Somebody (either DH or me) has to be home to accept delivery. They need a signature upon delivery and no way do we want something like that sitting on the front stoop all day, particularly if the weather would be bad. One of us would take a vacation day for delivery; the other one would take a vacation day for assembly. It's easier for me to get a v-day than it is for DH as he has to go through all these channels, which can take two weeks!....I just go back to the boss and say, "May I take a v-day tomorrow?" and I'm usually good to go.
The last phone call from Dick's was on Monday; he admitted that the shipping tracking number was invalid.....well, duh! He said that, if nobody calls me back within 24 hours, I am to call him. Well, it's been 24 hours and nobody has called. Meanwhile, ABF still says it's not in their records and they've not shipped it.
I feel like I'm banging my head against a brick wall. And getting nowhere. I'm considering cancelling the order at this point. I ordered it through a credit card because I've heard that larger purchases should be done that way, just in case there's a problem. And there most definitely is. The order has been charged, so I'd have to call my card company and dispute the charges, I guess. Any ideas?
I am not a happy camper right now.
Got the confirmation email on Monday, Sep 13 (that's longer than 5 days, but that's OK). It was shipped through ABF Freight and we got a tracking number. The problem is that the tracking number isn't verified as a shipment at ABF.
Meanwhile, My Sixth Man, the assembly company has called now 4 times to set up a date for assembly. We can't assemble something we don't have. They called again yesterday and couldn't understand why it's not here. Well, neither can we.
They called Dick's to find out what was going on. Dick's checked it out and called me to tell that it's definitely in the the ABF system and gave me their (ABF) phone number to call them. Dick's said that they (ABF) would give me a date for delivery so that either DH or I could be home. It's an inside delivery, which means that ABF will bring it inside.....we still have to get it up the steps and back to the bedroom.
So I called ABF, only to find out that.....ready for this?.....no, it's not in their system and nothing has been shipped to our ZIP code. Or to our address. Or with that tracking number. Hmmmm
Called Dick's back to tell the manager that something is funky. He said he'd check into it (again) and get back to me.
When Dick's called back, they admitted that nobody can find it. They have a record of it being shipped out. But ABF says they don't and they can't find the thing anywhere. They're all going to keep checking around. ABF may call me with actual shipping confirmation. And Dick's is to call me back again, too.
Somebody (either DH or me) has to be home to accept delivery. They need a signature upon delivery and no way do we want something like that sitting on the front stoop all day, particularly if the weather would be bad. One of us would take a vacation day for delivery; the other one would take a vacation day for assembly. It's easier for me to get a v-day than it is for DH as he has to go through all these channels, which can take two weeks!....I just go back to the boss and say, "May I take a v-day tomorrow?" and I'm usually good to go.
The last phone call from Dick's was on Monday; he admitted that the shipping tracking number was invalid.....well, duh! He said that, if nobody calls me back within 24 hours, I am to call him. Well, it's been 24 hours and nobody has called. Meanwhile, ABF still says it's not in their records and they've not shipped it.
I feel like I'm banging my head against a brick wall. And getting nowhere. I'm considering cancelling the order at this point. I ordered it through a credit card because I've heard that larger purchases should be done that way, just in case there's a problem. And there most definitely is. The order has been charged, so I'd have to call my card company and dispute the charges, I guess. Any ideas?
I am not a happy camper right now.