Questions like that are what bug me about our IT dept. A while back, I had a problem with my computer refusing to start up, it would just have a flashing orange light and never actually boot up, I reset it a few times, tried a different socket, checked all the cables etc and told him this when I called. He says to me 'ok, first,I need you to make sure the power bar is switched on', umm how do you think the orange light is coming on? After him going through everything I had already done and me doing it while I am on the phone with him, he tells me, 'well I can't log onto your computer because it says its is not powered up'. OK lets start from the beginning, the computer will not boot up (they are right above my office, just a 1 min walk down stairs he could have sorted this a lot quicker by listening and just coming down). Anyway, eventually he says he will send a tech down, who walks in, says yeah the machines have this problem and the power packs have been recalled, replaced the power pack and now it works fine... why can't they speak to each other and tell the phone guys this?Originally Posted by lunasmom
"Is the computer turned on?"
"Yes"
....
Yikes! That is rough!Originally Posted by Epona
I wish we HAD a helpdesk! I work for a small charity as 1 of 2 part-time staff, and I haven't had a network connection since early August! I can't fix it myself and there's no-one else to do it, and we don't have the money to pay someone to fix it. I can't even print stuff from my work computer. We are trying to find someone to come in and fix it on a voluntary basis. I am not holding my breath