I just got a Cat-It fountain a couple weeks ago and I'm in
with it! When I was putting it together and filling it up I was thinking, "Wow, they thought of everything with this one!" I'm sorry you and your kitties don't like it! I had a Drinkwell before it and I hated it because it was hard to clean and it was ugly. I love the way the Cat-It looks. It DOES take a lot of water though. I used 4 16.9 oz bottles of water to fill it and about a week later I put in 4 more. Cupid rarely drinks water because his food has so much in it, so I know he's not drinking that much. How can it make water evaporate so quickly? Anyway, my only real complaint is that I always want to pick it up by the handle and then the bottom comes off.