I have set up an account with a nonprofit to accept donations for feral cat surgeries. I am the only trapper in my community, doing this for 3 1/2 years, Have only used this particular org for the surgeries. On 4 occaisions they told me some cats were already eartipped, but I was still charged for the surgery. I understand if the cat went under anesthesia I would be charged as they are using drugs and whatever other supplies, I have no problem with that. The problem I have is that many times the ear tipping is not done straight across the ear but on an angle and it is not clearly identified. If they charge me for the surgery then I think they could not identify the tipping they themselves did for there must be some kind of preop assessment done when they would check the left ear.
The last time I brought 4 ferals, this was in Oct, there was a new doctor doing the surgery. The mobile surgical van is always gone when I am called to pick up the cats as they do my ferals last, pets are done first. This doctor left a message for me saying I would not be charged for 2 of them as they had their ear tipped, but were given Revolution.
It has taken this long for the director to send me a copy of my account, I need to ask for it at least 2-3 times and I now see that I was charged for 4 cats. This has happened too many times so now I believe I am being charged even though they know the cat is eartipped,
Those of you familiar with the preop assessment, also the surgical records, can I get a copy of the cats record to indicate if they were indeed given anesthesia? Also, if they have done the eartipping improperly, shouldn't we, at the least, split the cost?
Not related, but I once sent in a check for $100 that was not credited to my account and had to send them a copy of the check to prove that it was sent and deposited. That is why I need a copy of their record to make sure it coinsides with my account.
As a related factor, the community has a raffle whose funds are sent to this account so the community may have an interest in the situation, I would think.
I left a message on the organizations phone to express my concerns, I was upset at the time so I know I sounded displeased.
Any thoughts on how I should handle this matter?
Thank you.
Karen
The last time I brought 4 ferals, this was in Oct, there was a new doctor doing the surgery. The mobile surgical van is always gone when I am called to pick up the cats as they do my ferals last, pets are done first. This doctor left a message for me saying I would not be charged for 2 of them as they had their ear tipped, but were given Revolution.
It has taken this long for the director to send me a copy of my account, I need to ask for it at least 2-3 times and I now see that I was charged for 4 cats. This has happened too many times so now I believe I am being charged even though they know the cat is eartipped,
Those of you familiar with the preop assessment, also the surgical records, can I get a copy of the cats record to indicate if they were indeed given anesthesia? Also, if they have done the eartipping improperly, shouldn't we, at the least, split the cost?
Not related, but I once sent in a check for $100 that was not credited to my account and had to send them a copy of the check to prove that it was sent and deposited. That is why I need a copy of their record to make sure it coinsides with my account.
As a related factor, the community has a raffle whose funds are sent to this account so the community may have an interest in the situation, I would think.
I left a message on the organizations phone to express my concerns, I was upset at the time so I know I sounded displeased.
Any thoughts on how I should handle this matter?
Thank you.
Karen