Ok, I'm having an issue w/ one of my computers. Its a Compaq, and it originally came w/ Windows ME, but we upgraded last year to XP w/o any trouble.
So, the problem is this: When I turn it on ,the "compaq" logo appears, then while its loading a page pops up that says I need to start it in safe mode because I'm missing a file. If I choose to start it in safe mode though the screen goes black, and nothing happens. If I choose to go ahead w/ the normal mode, it also goes black.
I'm baffled, no matter what I do I cannot get it to load. We were having problems prior to this w/ using the cd rom drive, but the computer was working fine.
Any thoughts on how to get this thing booted up??
Edit:
This is not an internet used computer, its my kids one that they play games on. So most likely this is not virus related. Also, I did try to use the recovery cd, and it loads just fine, but when you hit restart the scenario I described above happens.
So, the problem is this: When I turn it on ,the "compaq" logo appears, then while its loading a page pops up that says I need to start it in safe mode because I'm missing a file. If I choose to start it in safe mode though the screen goes black, and nothing happens. If I choose to go ahead w/ the normal mode, it also goes black.
I'm baffled, no matter what I do I cannot get it to load. We were having problems prior to this w/ using the cd rom drive, but the computer was working fine.
Any thoughts on how to get this thing booted up??
Edit:
This is not an internet used computer, its my kids one that they play games on. So most likely this is not virus related. Also, I did try to use the recovery cd, and it loads just fine, but when you hit restart the scenario I described above happens.