Yesterday I found a bone in the Turducken flavor canned food. It was narrow in width, but very sharp on either end and almost 3/4" long.
Turducken is a very chunky food, and I didn't see the bone at first. However, I always chop through the food and that's how I found it. What if I hadn't done that?
I called customer service, and interestingly, one of the options on the menu is "If you have questions about the bones in the Wingling (sic) food press 1..."
I'm assuming that's a dog food flavor, but apparently Merrick's processing/quality control isn't what it should be.
While polite and acknowledging that no bones should be in the cat food, the rep I spoke with never apologized for the bone being there, but only offered a coupon for a free can of food.
My advice is to always chop through any canned food, but especially chunky ones like Merrick where it's easy to miss things that shouldn't be there.
Turducken is a very chunky food, and I didn't see the bone at first. However, I always chop through the food and that's how I found it. What if I hadn't done that?
I called customer service, and interestingly, one of the options on the menu is "If you have questions about the bones in the Wingling (sic) food press 1..."
I'm assuming that's a dog food flavor, but apparently Merrick's processing/quality control isn't what it should be.
While polite and acknowledging that no bones should be in the cat food, the rep I spoke with never apologized for the bone being there, but only offered a coupon for a free can of food.
My advice is to always chop through any canned food, but especially chunky ones like Merrick where it's easy to miss things that shouldn't be there.