I. Hate. Norton. I. Hate. Computers. (So there)

Not a request for help, more like a vent. Or a whine, whichever you choose. Probably both.

Rick's union's laptop uses Norton for protection. The ex-Rec Secretary bought the laptop originally. When Best Buy said that Norton came pre-installed, she agreed to go with it. Now it's expired and the union doesn't want to continue with it. I bought Kaspersky for the laptop. But before I can install K, I need to uninstall Norton. Went into the Programs feature and uninstalled Norton Anti-Virus. No problem. Then I went in and tried to uninstall Norton Anti-Theft. And that's when the duck doodoo hit the fan (and that's when the laptop almost went into the pool; pool is still covered, but I threatened it with all kinds of foul things anyway. Poor laptop.).

You need an email addy and password for Anti-Theft to uninstall. Now, I get that. I mean, anybody could just steal the laptop and then delete the software. But the ex-Rec Sec doesn't remember the password she used to set up the account. Ok, that's fine. I went in and created a new account. Problem is that Norton won't accept the email addy and password.....even though it's the exact same info now used to run the account! It accepts it for the account, but doesn't accept it for deletion. I did my Google-thing and it seems to be a common problem. That doesn't make me feel any better. I can't get rid of it. So I figured, well, I'd go into the Registry and delete it that way. Figured I'd just flip it into safe mode and go from there.

It's running Windows 8.1. And you don't use a function key to flip it into safe mode in 8.1. Oh no, that would be much too easy. You have to go to the Start screen, type in Advanced Systems and go from there.   You know, I'm not an idiot. But after dealing with it for most of the weekend, I gave up and called my BIL. He came over last night to take a gander at it. We can get rid of Norton, using Registry, and he's coming over some night this week to do it for me. Oh, and the computer has Outlook 2013, but the ex-Rec Sec is using another email program. I asked her why and she said that it was easier. Ok. I tried to run Outlook 2013 and I need a password.....and she doesn't remember what the password is. Again. 

So while he's here to get me out of my Norton problem, he's going to take care of the Outlook problem, too. Because, evidently, I cannot figure it out on my own. I hate computers. And I despise Norton. And I'm not too crazy about the ex-Rec Sec and her memory failures for passwords either at the moment. Not to mention I'm very frustrated with myself for not being able to figure this out.

Pass the cheese, please, to go along with my wine.

Sorry you are having so much trouble with your computer.  They can be unfathomable.

And you're not the first to have a problem with the way Norton does things.

Best of luck and I hope your BIL can get your computer running properly!

When in your position, I pet one of my cats.     Makes everything better.

View media item 266744 I'm with you on the Norton. My tablet came with it, and one of the first things I did was uninstall it.

I haven't had Norton for awhile..  I just use what it comes with and it's been awhile since a computer came with it.  My last one came with Kaspersky and the one I have now came with Webroot.

I know what you mean Pam. It's a love/ hate relationship with computers. Mostly hate!!

I should just paint this room I have it in blue, as maybe it would cover up for all the colorful language I call it!

I started keeping my pictures either in cloud or in Facebook just in case I get another ******** virus. I have virus

protection but try telling that to my computer! Every time I try to update on it, Skype gives me a song an dance. I have to

uncheck the box just so that I can even update anything. I have McAfee protection with our subscription to Bell Canada.

On a lighter note, had problem with the fruit flies this summer and my computer is touch screen. So every time the little

beggars landed on the screen, as they are attracted to the light, they would change the size of the screen font, the screen,

change programs, you name it. I had some pretty colorful names for those fruit flies, I can tell you! It's funny now that I

look back at it. Sitting in the computer room swearing and cursing at tiny fruit flies.  I must have looks pretty stupid at the

time!

This is why i switch to linux,

I remember when I used to have a PC laptop and my parents insisted I install Norton (after 2 years of using it perfectly well without it). The day I downloaded it, was the day my laptop died.

Now I just use a Mac but I'm not business oriented so I'm not missing out on anything. Norton is such a pain! We need something to protect us from IT!