FYI on common allergen food : MOLD found

Mai_kitties,

Could you please retrieve the cans and post the best by date and any other codes found on the can and label? Also list the type store - small or big box type, or chain. You may pm me the info if you prefer. This information will be helpful in trying of determine if this is a small or large problem.

Thanks

Originally Posted by Mai_kitties

Yikes! I just bought a can of the NB Duck and Pea and tried it last night. I didn't notice anything wrong with the can but four of my six cats nibbled and one threw up after eating it. The rest of the food was left untouched so I threw it out.

I really hope it didn't have anything wrong with it. I just assumed they didn't like it and that it just didn't sit well with Aura's tummy.

I did get a can of the Venison and Pea and the Ultimate (?) Formula. I hope those are OK.

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Originally Posted by tdonline

Wow, definitely not impressed with NB...My first five cans could be the last I buy from them.

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The best by date is important to get listed. Some dates have been OK, others have problems.

Thanks

NB did get back today to the original person who posted the first pictures. NB over-nighted that person a whole case of NB product and called the person to say that the company checked the samples from 2 mins each way of the affected cans and everything appeared to be OK.

NB still uses American Nutrition (AI) for the canning. It is now suspected that it may have been the canning process that caused the bad product.

NB will continue to search for answers and is also having the product batch tested.

To my horror, I also opened a can with mold today - Even though it was only one, I threw the other three out in the garbage, as I don't feel comfortable in risking having small mold particles I can't see... (I lost the receipt, can't return...)

Anyway, here is the info for the one with mold:

NBDCP 14:23
BEST BY DEC 08 11

It would be a good idea to get the unopened cans from the garbage and send them to the FDA for testing if you do not want them around. That would help document that there is a problem.

Thanks,
Mary

I opened the second can today and I saw a little bit of green...I'm assuming it was pea.

My Duck and Peas have the same date as the affected cans listed but different time stamps.

Oh, my kitties gobbled up their wet food today which is unusual. Just my luck that they would like NB wet.

Originally Posted by tdonline

I opened the second can today and I saw a little bit of green...I'm assuming it was pea.

My Duck and Peas have the same date as the affected cans listed but different time stamps.

Oh, my kitties gobbled up their wet food today which is unusual. Just my luck that they would like NB wet.

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The mold on the can I opened was black...

Hello all!

I was the first to report about the presence of MOLD in NB's Duck and Green Pea can food. I am glad that everyone here is also aware of the situation. My suggestion is, if you found anything out of the ordinary from your can of food, please contact NB directly to let them know. They are only aware of two cases at the moment and I see that some of you have posted that you are also encountering the same.

In order to proper facilitate the investigation, NB would need more information so if you can provide them with the date code of your cans along with pictures, it would be very helpful.

At the moment, investigation is still going on the one possible explanation to the black spot is activated charcoal left over from the meat denaturing process. I am sending them the can in question to have it tested at an independent lab at NB's expense. I hope that I will be able to find out what the contamination is exactly. Will keep everyone posted as soon as I hear anything.

I found a pencil size dot of mold in the duck and peas wet food this morning. I have saved the can in a zip lock bag and taken pictures and will contact NB. The can is time-stamped 16:42 and best before Feb 5, 2012.

Very disappointing, my kitties love this brand and flavor so much.

So far mold has been found according to several posters in cans ranging from Best by dates of:

DEC 2011 to MAR 2012

Can one say that these cans were produced over a 4 month period of time?

Does anyone know the dates these batches of food were canned?

I am very disappointed with NB, and will never again support that company.
Well, I did get a call back from a gal in the office, J.F., who flat out lied to me saying that it was the first time she ever had a complain about this, which I knew not to be true, since this thread was already up. She also said there is no problems with the food, since they are completely sealed when canned, making mold impossible. Of course I did not say that I was aware of other cases through this site, but I did say that I found it hard to believe I was the only case....
I also sent her the pictures, and the date/ batch info through email, to which I never got a reply.
So.... as far as I am concerned, my support to that company ends here.

here are the pictures - I know they are small spots, but they should NOT be there. They were also completely superficial, which for me proves it is not carbon.

That is a terrible customer response. I hope NB steps up and takes care of this problem before they lose too many loyal customers. As in politics, it's never the transgression that gets you in hot water, but the cover up.

If you are indeed the first person to report this, I will then be the 2nd as I have pictures ready and will submit an email tonight.

If NB continues with this type of response, I say we keep this thread as a sticky on the board...

See, here is the thing: When I reported, 3 people listed on this thread alone had already reported, so I knew for a FACT she was lying. I didn't know the legalities, and didn't want to point her to TCS to not compromise the site, so I just said I thought it was hard to believe I was the only one complaining...

TCS advisers: What is the legality on this? Can TCS be used as a reference? Can someone say "I know I am not the only one, as I have seen other cases on TCS?"

Originally Posted by carolinalima

See, here is the thing: When I reported, 3 people listed on this thread alone had already reported, so I knew for a FACT she was lying. I didn't know the legalities, and didn't want to point her to TCS to not compromise the site, so I just said I thought it was hard to believe I was the only one complaining...

TCS advisers: What is the legality on this? Can TCS be used as a reference? Can someone say "I know I am not the only one, as I have seen other cases on TCS?"

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I would suggest contacting a MOD on this one... IMHO MOST companies give this line and until say the FDA has a number of samples the company can say gee we have no record

I'm beginning to wonder if it is a canning problem rather than a problem with the food itself. If a can is not sealed right at the factory, the food will spoil and mold will grow in time.

The big problem we as consumers have to determine is exactly where and why the problem is happening. I know it really should be the pet food company who tests the food and finds out, but that just is not happening in this day and age.

Originally Posted by carolinalima

I am very disappointed with NB, and will never again support that company.
Well, I did get a call back from a gal in the office, J.F., who flat out lied to me saying that it was the first time she ever had a complain about this, which I knew not to be true, since this thread was already up. She also said there is no problems with the food, since they are completely sealed when canned, making mold impossible. Of course I did not say that I was aware of other cases through this site, but I did say that I found it hard to believe I was the only case....
I also sent her the pictures, and the date/ batch info through email, to which I never got a reply.
So.... as far as I am concerned, my support to that company ends here.

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I am surprised by the response that you got when you called Carolina. I have always had great customer service from them. I wonder if you called and spoke with someone in a managerial position if they'd be more receptive and possibly compensate you? They've sent me free cans before just for asking for samples.

I have not had any cans of the Duck & Green Pea formula around in a while, but I have been feeding some of the NB Venison & Green Pea and those cans have been fine.

Originally Posted by whiteforest

I am surprised by the response that you got when you called Carolina. I have always had great customer service from them. I wonder if you called and spoke with someone in a managerial position if they'd be more receptive and possibly compensate you?

They've sent me free cans before just for asking for samples.

I have not had any cans of the Duck & Green Pea formula around in a while, but I have been feeding some of the NB Venison & Green Pea and those cans have been fine.

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Customer service was very nice - this was a manager who called me back... Had I not known other people had complained, I would think she was nice, as she was pleasant on the phone... however... she lied when she said I was the first case, and also she didn't get back to me after I sent the pictures... I am not looking for compensation, also quite frankly I do not feel comfortable feeding this food anymore... At least until they get to the bottom of it. The reason why I reported is so NO CATS have possible adverse reactions from this food...

Oh yuck!
Has the FDA been contacted?

Originally Posted by xocats

Oh yuck!

Has the FDA been contacted?

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ANYONE who has found this mold MUST report it to the FDA. The more reports they get, the greater chance that something will be done by authorities involved - that includes asking for a recall.

Originally Posted by MarySmith

ANYONE who has found this mold MUST report it to the FDA. The more reports they get, the greater chance that something will be done by authorities involved - that includes asking for a recall.

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MARY is ABSOLUTELY correct