Here is a bit more info about that site
Also just for comparison, pretend that you yourself are submitting a complaint online.
Here is the one for the site in question:http://www.consumeraffairs.com/php/a_report.php
And here is what the FDA expects:http://www.fda.gov/cvm/contactCVM.html
Here is the page with the "complaints" about Nutro. It is long, but bears careful reading.http://www.consumeraffairs.com/pets/nutro.html
For example, read the one posted by "C" on 4/14/08. This person had no problems whatsoever with Nutro herself but had concluded that there was a problem based on what she had read on that site. That's her complaint.
The one right after it also had no problems, but states that the kibble was darker than normal and smelled different, and that they decided not to feed the food as a 'precaution.'
There is a similar one from "E" on 3/24/08 is similar: No problems at all, but now after reading "these reports" maybe the intermittent pale stools she saw last month cam from the Nutro.
Then there is the 'complaint' from the woman ("S" on 4/7/08) who is wondering if her toy poodle's loose stools might be coming from the dog having "comsumed tainted biscuits." She hasn't been able to stop the loose stools but also hasn't taken her to the vet either.
Some of the 'complaints' aren't even complaints at all. For example starting with the one from (from both "J" and "D" on 3/26/08) who is actually raving
about it and from "T, "J," "K" and "S" from 3/25/08.
But those positive contributions that are buried in there do make the page seem so very long and impressive...
Interesting reading. Draw your own conclusions.