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What is WRONG with fastfood workers??? - Page 2

post #31 of 53
I'm scared of them!!!! I can't stand people glaring at me that's why I never buy food if I can help it!!
post #32 of 53
Quote:
Originally Posted by missymotus View Post
I see so many Timmies complaints, yet people still go there daily, complaining about the same people over and over.
Yep, but it is the same about everything!

I think in pretty much every job, you have to deal with other people at some point (whether it be co-workers or 'clients' or customers), when you don't want to, but, IMO if you choose to work in a service based industry (regardless of how badly you get paid or what your manager is like) it is your job to be polite to customers... even when they are rude. In my office being rude to a customer is not an option - losing one customer in our line of business means we can lose more as they all speak to each other and give us multiple jobs per year, that can cost profits which means layoffs for us. So we are polite and once we put the phone down rant about them.
post #33 of 53
Quote:
only to miserable old bittys who go out of their way to make life miserable for everyone around them.
HEY!! you talkin bout me???
post #34 of 53
Quote:
Originally Posted by HopeHacker View Post
. In fact my entire attitude towards people in general has become extremely jaded because of dealing with people over the telephone. I do realize that people can be a lot ruder to you when they don't see you face to face, but I've had a lot of real jerks treat me in such a way as if I weren't even WORTHY of human respect, .
wow and here i thought i was the only one, Really my experince dealing with the public is much the same as hope's i start out being polite, depending on the use it stays there, or goes down hill very fast based on the user.

As for fast food workers. i do the same start out nice, but can go down very fast dending on there actions and tone of voice.
post #35 of 53
Working with the public is also rewarding.

But as a receptionist ive come accross to rude people, there are some days where i speak 3 languages constantly and sometimes you just literally blank out!! when it happens on the phone alot of secretarys just snap at me as if i am stupid.

But i never take it out on the next person who calls, i just tell my collegue about it and then laugh it off!.... about an hour later
post #36 of 53
Quote:
silentNate said: When you have people doing increasingly long hours for lower and lower wages to keep the food they serve profitable you are going to get miserable workers. Basically I'd say you get what you pay for...
I realize people need to use fast food for various reasons, but try to limit it. Think of restaurants where you are treated great and the food is good. Positive energy goes into the food, making a good meal and you feel good after it.. Then compare that with a fast food encounter, poor quality food, and servers with a bad attitude or really no attitude at all, just emptiness. You eat that emptiness basically, with a lot of empty calories for the most part. And now you are part of that cycle. You had bad food, a bad encounter and you go back to work or home with the effect of that. You will either complain about it to someone else or treat someone else badly and the negatives just keep streaming on.
Think about places that make you feel good and give them your business, stop the cycle. You really do get what what you pay for and I'm not just talking money.
post #37 of 53
Yeah, fast food places suck and customer service has gone by the wayside. One day a couple weeks ago I stopped at Burger King for a burger. I hadn't been there in probably 2 years because I've been eating better. I went through the drive through and I asked what was on a new burger they had listed. The woman was obviously irritated. Then I asked how much it was (I had been working 11 hours and up since 3:00 A.M. and my eyes were a bit blurry). She rudely told me to look on the menu, the price is there. What a B&%$#!! When I drove up to the window She handed me my food and I told her thanks for nothing. I hadn't been there in 2 years and won't be again. And she had a managers outfit on.
post #38 of 53
I work in fast food (subway) and sometimes its just hard to be nice. If I have just had a rude customer, sometimes I find it hard to be nice to the next one. I hate when you get that look or they treat you horrible because you work there. If nobody worked here, you wouldn't be able to eat it.

I used to work at Tim Hortons and the customers there were horrible. One time, a guy came inside and walked in front of a line up of customers and said I wasn't next, but I am now and he started listing off like 20 coffees he wanted. I didn't make them and said I am sorry you will have to get in line. He got so mad, called me every name possible and left. Another time there was a man in the drive-thru and I asked him if he wanted a tray and he said no I just want my (insert word here) coffees. I think one of the worst I ever got though was a guy who tried to hand me his straw wrapper over the counter (and we were not allowed to take garbage over the counter) and I said I am sorry I can't take that but there is a garbage right behind you. He started yelling at me and filled out a comment card about it.

Some Tim Hortons people are pretty bad though. I went there about a month ago and asked for a ham and swiss on wheat with just mayo, meat and cheese and not toasted. She toasted it until it was burnt and put lettuce on it. When I went and told the girl, she got all mad.
post #39 of 53
Quote:
Originally Posted by Godiva View Post
That is a major annoyance of mine... when customers don't look me in the eye and talk in a overly pretentious voice. I usually then make an effort to say something weird or funny to make them look up at me so I can smile and make them feel bad, or I work in how I am working on my doctor of pharmacy, or something else that will let them know I'm not the scum of the earth there for their bidding.
Thinking about it, there are times when customers won't even answer me when they come up to the register. I always start with, "Hi how are you?" usually people say, "Fine/good, thanks. You?" I say, "Good, thanks. Did you find everything alright?" And the transaction goes smoothly. It sets a good tone if they have a question, or something came up priced wrong- we can be cordial about it. But there are people who don't answer one question, or they talk on their cell phone, or with whoever they're with, completly ignoring me. Sigh....and I have to still be nice and pleasant (which we all do at our jobs everyday, really...) I just put my two weeks notice in because of a new dept manager. I have tried to be nice, and she never tries to talk to me. Barks orders. I graduate in one quarter. I am getting a temp job until then.

It makes such the difference when the customers are nice, too. But at the end of a long shift, after being at school all day, sometimes I come home and cry...my old bf never got it, and told me to stick it out (it's people like him!). I can't wait until graduation.
post #40 of 53
It's because fastfood workers are hardly paid anything. The pace is fast and the hours are often long. It's enough to make anyone miserable. Most are only there because it's the only job they could get. Doesn't make thier rudeness right, but I can see why they would be in bad moods.
post #41 of 53
Quote:
Originally Posted by mzjazz2u View Post
Yeah, fast food places suck and customer service has gone by the wayside. One day a couple weeks ago I stopped at Burger King for a burger. I hadn't been there in probably 2 years because I've been eating better. I went through the drive through and I asked what was on a new burger they had listed. The woman was obviously irritated. Then I asked how much it was (I had been working 11 hours and up since 3:00 A.M. and my eyes were a bit blurry). She rudely told me to look on the menu, the price is there. What a B&%$#!! When I drove up to the window She handed me my food and I told her thanks for nothing. I hadn't been there in 2 years and won't be again. And she had a managers outfit on.

I NEVER go though the drive thru. I always go in, and when we order from McDonalds I always ask them to cook fresh french fries. I tell them I drive across town just to get their french fries, I also tell them I pass 5 fast food places on the way. They have never refused to cook my french fries. They might not like it, but they cook them.
post #42 of 53
Thread Starter 
Quote:
Originally Posted by LSULOVER View Post
I NEVER go though the drive thru. I always go in, and when we order from McDonalds I always ask them to cook fresh french fries. I tell them I drive across town just to get their french fries, I also tell them I pass 5 fast food places on the way. They have never refused to cook my french fries. They might not like it, but they cook them.
And they also spit in them
post #43 of 53
interesting conversation.
I worked in a deli, a restraunt and also in a department store. And I REALLY don't miss any of them! I am usually super nice to service people, even if they seem a little not so nice. As a service worker I would try to enjoy interactions with customers. There were a few times when I found myself engaging a negative customer in a small spat. And I don't think I'll ever forget those awful moments. But usually if someone had a bad attitude I would simply try to observe their behaviour for a great re-enactment in the break room. Knowing you can share your experiences with others and have a laugh even makes it a bit more bearable. Its like a competition of who had the oddest customer that day.
post #44 of 53
And now to share one of those infrequent "spats"
I was working the register at the discount department store. The pay was $6 an hour. I was folding an older womans' clothing purchase. Mostly really huge men's pants, really baggy and hard to fold because they were practically taller than myself. Anyhow there were a ton of them, so I started to fold them 2 at a time...back to back. There was a line of customers forming too. They were just jeans and were going to end up in a large sack anyway. The woman says to her daughter "Look at how shes folding, I could do a much better job". Now what I should have said was "Really? Would you mind helping me?" But...I told her I could get her an application at the service counter!! I can't believe I did that! She snapped back "I have a good paying job, don't need to work at a place like this". She did not say it nicely. So I returned with "I am student teaching right now so I don't have to work here anymore". That was the end of it. It is hard to believe this even happened! Luckily she didn't continue the argument and I was on best behaviour after that.
post #45 of 53
I am a people person, which is why I do these kinds of jobs while I'm in school, but yes, the most annoying thing is the better-than-you attitude that most people seem to have. They seem to think that just because you work retail, that is it the "only job you could get" and they don't understand that you might actually enjoy the work, until you come across jerks like them.

That said, customer service does stink sometimes... I find it comes mostly from teenagers who aren't taught how to be pleasant to the public. I agree with the other posters... it is usually management's fault in the end.
post #46 of 53
I can't count the number of times I have ordered something from a fast food place, and they forget something in it. I used to go home, realise they missed something, and go all the way back. I'm not going to be jipped.

Now I just check right when I get it. Though one time they had me pull up to wait for it, and when they brought it something was missing but they had already went back in and someone was at the window spot. I had to drive back next to the car at the window. I waited for them and signaled to them inside. It was a little embarassing, but I was in pajama bottoms and wasn't getting out of the car.
post #47 of 53
Quote:
Originally Posted by gailuvscats View Post
HEY!! you talkin bout me???
Nope! Gail, you're a CAT person, and we all know that cat people are definitely NOT miserable. Our cats won't let us be miserable - they keep us laughing too much to be miserable.
post #48 of 53
Quote:
Originally Posted by Godiva View Post
That said, customer service does stink sometimes... I find it comes mostly from teenagers who aren't taught how to be pleasant to the public. I agree with the other posters... it is usually management's fault in the end.
hah...I find that most teenagers are generally polite when I help them. Maybe they feel bad for me?

I noticed that ironically, Christmas is the worst time for it (in retail when I work customer service, at least)! Geesh...talk about missing the point of the season!
post #49 of 53
I think most people working at a fast food place are only working there because they don't have a better option. To be honest, I don't expect exceptional service from a place where I am getting a 99 cent cheeseburger. I worked fast food when I was in high school and it was just a job to make some money until I could get a better job.
post #50 of 53
I haven't had many bad experiences of this sort, but I did have one a couple years back with a waitress at a Swiss Chalet. John, Jennifer and I were on our way back from vacation and stopped for dinner. The waitress was less than good. I heard her ranting to a co-worker that she hadn't been getting very good tips (and I later learned why). She ASSUMED my hubby was paying so she gave him great service. She didn't even bother to take my main course dishes away - just his and Jennifer's before bringing dessert. She was barely civil to me. When she brought our bill over, my honey turned and passed it to me and said, "Thanks hon for treating us today". Her jaw just about hit her chest. I left NO tip. When she came to collect the tray I stopped her before she left and told her the reason she didn't get a tip. She just shrugged and said it didn't matter. (But I know it did! )
post #51 of 53
Being on both sides of the counter I understand both aspects of it. If you're having a bad day and you start to take it out on someone else, then well, you've just started a horrible chain that will continue until they leave the place for the day. I know I have had HORRIBLE people in our store and it just makes me so mad which in turn makes it hard to even fake being in a good mood to people. On the other side of the counter, if you're polite and don't bark at them because they are not understanding you, then everything will be fine. When I say" I'm sorry my battery died(in drive thru)" some people will just restart their orders no problem, others will snap and start speaking louder, and enunciating like I'm stupid or something, Which in turn makes me want to do it back, but I bite my tongue. Some customers can be just horrible to restaurant workers but what they fail to realize is that some won't take it and WILL spit in your food( not at my restaurant but I know of other places which I won't tell) Or pick something off the floor and give it to you, or something nasty like that.
I never bark an order at someone when I order food somewhere, I use please and thank you constantly(politeness goes a long way) and I always tip extra for good service. I think that you should treat others like you want to be treated. I want to post a sign at our store that says "have a bad day somewhere else" but the boss won't let me. I also was thinking of, "don't take your day day out on us." again I was told no. Dh got the movie "waiting" and when I watched it, I just about died! It's hilarious and for some places describes what they do in the back room of a restaurant (but not that extereme)It is very naughty though so it's not recommended for little kids. But it reminds me of the life of a restuarant worker to a point.
post #52 of 53
Quote:
Originally Posted by valanhb View Post
Oh, now that sounds like something my father would do! I can see him doing something like this:

Dad: Ma'am, I'm sorry, but are you having a bad day today?

Rude woman: No, why do you ask?

Dad (smiling - you know, that "kill her with kindness" thing): Well, you were pretty rude to me earlier, so I wanted to know if it was a one time thing, or if you're just a miserable old bitty all the time. Have a great day!

*walks away smiling while the woman picks her jaw up off the floor*
I would never actually say this, but I might just ask her if she needed some Midol or something. And if she asked why I would say that she is so crabby that she must be going thru PMS!!
post #53 of 53
Quote:
Originally Posted by Trouts mom View Post
And they also spit in them
Nuh huh, cause I am inside watching them.
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