We bought brand new leather furniture 2 years ago from Levitz. I dont know if you remember, but Tigger peed on both of them, which she has since stopped. We have a warranty that covers them for 7 years against anything. So, I called the customer service for the warranty company, & they sent someone out to spray some orange stuff that did work on the love seat & sofa for a week or two, but the smell has since returned. I think it got down into the wood part of the furniture. When you sit down, the smell comes up. So, I just called them back & told them that I doubt this smell will ever go away, and that I want both pieces replaced. The warranty states that if it cannot be fixed, the furniture will be replaced. So, the woman tells me, that no, they cannot be replaced because it only covers pet stains! Well, on the protection plan, it says "all human & pet bodily fluids." It states no where about how it has to be a stain only! I don't understand ........ due to her peeing, it has damaged the furniture! So, now, I need to call Levitz back since they will not work with me. I hope that they will be able to replace it for us, because I sure as hell didn't pay extra money for this warranty. Heck, I am sure if they rip up the covering over the wood, I am sure they will see stains on it! I opened the cushions up, and they are stained.
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9/8/02 at 9:34am