Adoption questionnaires and forms, screening adopters, and returned kittens

moxiewild

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I am wanting to reevaluate/update my adoption/screening process, and I really need some help. I rescue completely privately and largely only work with other private rescuers, just for reference.

Some of you may have seen I have a ridiculous number of animals in my house right now. A big part of that has been the number of animals returned to me this year.

I usually work with special needs (including ex-ferals) and seniors. My adopters generally know what they’re getting into when they get into it. I’ve had only two returns on these cats - both for genuinely understandable reasons (one was the unexpected death of an owner, for instance).

Now, I normally steer clear from puppies and kittens, usually only providing very temporary fostering until a longer term foster can be found, or otherwise helping with transport, resources, trapping, etc.

This year however, I was forced to step up a bit more.

I do have past experience with actual rescues so I’m aware of the higher rate of returns on puppies/kittens, but I did not anticipate as many issues as I’m having.

I had a 4 month old puppy returned to me for playing too rough and jumping on kids (about 10-13 years old), for instance.

And I had a formerly feral kitten I took in, who was slightly special needs (tripod). I spoke thoroughly with the adopters that given her VERY close bond to her mother (who we kept), her feral beginnings, and whatever lasting emotional trauma from the attack that claimed her leg, she might need a lot of time to adjust. We spoke about this specifically for over an hour.

Yet she was essentially returned to me for still hiding and crying after not even two weeks.

Then, the several kittens I have now all had adopters lined up. I knew one of the adopters and had a ton of trust in her. She was very serious about adopting a particular kitten, and kept checking in on their socialization, even coming over several times to help socialize. She is the only adopter I had essentially already made a (verbal) agreement with. The kitten was hers.

But once the kittens were nearing being ready for adoption, this woman went radio silent for almost 3 weeks. When she finally did get back to me, she told me someone had seen parts of our initial conversation on Nextdoor, contacted her about a kitten they had, and she adopted it.

This was really frustrating because I said publicly at the time (and again to her privately) that having adopters lined up for the kittens before trapping them was the only way I could feasibly foster them and take them in in the first place. Most people would have released them and done regular TNR at their age.

So I’ve concluded that I need to step up my screening process.

My current process -

1. Email a questionnaire.

2. Check vet reference, and landlord approval if applicable.

3. Invite them over to meet the animal(s) to ensure it’s a good match. Then we speak more in depth about the questionnaire and what they can expect.

4. When they leave, I give them a copy of the adoption papers so they can go over it and come to me with any questions.

5. Once both of us are satisfied with the terms, I deliver the animal to their house (sounds less threatening than “home visit”...).

I send all my guys already neutered, vaccinated (including being DONE with kitten/puppy shots), microchipped (stays in my name), 1 year city license if applicable, dewormed/deflead with 1 months worth of Revolution sent home with them, along with some bedding, toys, and food and litter to help them slowly transition to whatever their new owners would like to switch them to. I also send a binder with basic cat/kitten care and common issues, and they know they can contact me about absolutely anything, even if it’s years after adoption.

For puppies/kittens, I send them with A LOT of extra toys, even a play tunnel, to encourage adopters to play with their pet to avoid potential unwanted and destructive kitten/puppy behaviors.

I’ve given adopters the best start I possibly can, so at this point I think I need to re-evaluate my screening process.

It’s something I’ve been wanting to do anyway for over a year now, but I just haven’t sat down to actually do it. My questionnaire and adoption form are both a lot more basic than I’d prefer.

I would really appreciate if you guys would send me examples of your questionnaires and/or adoption papers, or perhaps those of a rescue that you know has a pretty thorough vetting process.

I was also wondering if anyone has experience (with a rescue or privately) going about adoptions a little differently - I’m thinking foster-to-adopt as a blanket rule rather than adopting outright.

I say this because usually, as one goes out, I have another foster taking their spot within days. But with these returns, I feel it would be beneficial to leave their “spot” open in my home for 1-2 months in case of a quick return. Instead of fostering, I can just focus more on TNR, so I’ll still be doing some good with the vacancy during that time.

I feel like it also allows the adopters hands on experience to have a better idea of what they’re getting into before “truly” committing.

I don’t hear of fostering-to-adopt much in rescue, so I wanted to see if anyone has experience. I’m also not sure how I would go about writing the terms for that exactly either.

Any other suggestions are also appreciated! Thank you, from me, Oreo, Salem, and Binx!

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Furballsmom

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Hi!
Bless your heart, you do a lot for your furbabies!!

I'm not sure, frankly, how you can weed out waffly human nature which is what it sounds like you're dealing with. Maybe you actually have to add something that states that if the person adopts a kitten/puppy other than one that's been discussed with you, that they need to let you know (I have no idea, really, if this will even make any difference. People are less than thoughtful in some cases.)

Here's something, in case it's of any help to you;

 
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moxiewild

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I know there’s never any guarantee. Vetting itself can only go so far and people will be... people.

Maybe it is just for my own peace of mind. Like I said, I’ve been wanting to really update and expand on what I have, I just kept putting it off - the animals I usually take in are generally here longer term so I wasn’t feeling particularly rushed.

I am also wondering if a foster-to-adopt system would help all parties out in any way.

I used that article when I drafted my first papers, actually!
 

Furballsmom

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I am also wondering if a foster-to-adopt system would help all parties out in any way.
I personally really like this idea :)

Let me see if I can...oh, would you be interested in contacting Max Fund, or The Cat Care Society (these two are in Colorado) or, in other words, a true no-kill shelter and see what they do, regarding the wording of the contract and dealing with people?
 
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moxiewild

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Yes, absolutely!

I already contacted some rescues who I know are the type to go “above and beyond” but of the two who have gotten back to me, I found out they actually don’t have a particular thorough screening process!

There are just so many rescues that it’s difficult to know where to even start. I will contact the two you mentioned however!

Oddly enough, some of the best advice I’ve seen about this in the past has been from TCS users. I even found a few screen shots I saved of comments I came across at some point, haha.
 

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I don't see where you are making any mistakes and have to agree that people can be terribly flaky, and maybe even more so about animals. Having said that, I think that the foster-to-adopt might be the only thing you have not thought of. You do so much for all these animals and it would be nice if it could be a smooth one way street from rescue to adoption.
 

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Okay. Sad to say but money talks. There are three ways that I have used. One is a deposit to “hold” the kitty. Only useful if you are really sure of the human. Another is an adoption fee. That goes towards your costs. The third and my favorite is a fee they pay to the vet. It’s like a medical fund and is used for that cat. You can make this more substantial since vet costs aren’t cheap. It covers the next shots and any wellness you have not completed. This goes towards the cat even if it gets returned so make sure you like the vet. It’s a three way agreement between you, the vet and the adopting human. Unfortunately we do get returns but better that we get them than to find them taken to a shelter or worse. For some awful reason, humans think that the more they pay for something, the more it is worth. That’s wrong, of course. The one good thing about a cash deposit is that people rarely go for a different kitten.
You can also offer repeat visits if the person cannot get the kitty to adjust. It could be a requirement. Some tips on behavior adjustments can make the difference since many people just aren’t educated in introducing a new puppy or kitten to a family.
I’m sure you have seen that one of the questions we often get here is, “ how do I introduce a new kitty?” First time owners are often totally at a loss about kitty behavior. Behaviorist are now hired to help adjust. Maybe look at that avenue?
The Feral Cat Coalition has a good adoption contract. :alright:
I totally sympathize with having to reorganize due to returns. Getting the human to fall in love before taking the kitty is a good way to go too. Lots of phone calls and visits from them can clue you in although even that can fail.
 
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moxiewild

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I don't see where you are making any mistakes and have to agree that people can be terribly flaky, and maybe even more so about animals. Having said that, I think that the foster-to-adopt might be the only thing you have not thought of. You do so much for all these animals and it would be nice if it could be a smooth one way street from rescue to adoption.
It is just endlessly frustrating, you know? You don’t have to be in rescue very long to see the most common abandonment/surrender themes, but it feels like people never stop finding ways to surprise you in regards to their reasoning or justification for discarding an animal.

It’s difficult trying to anticipate those potential reasons and address them before they happen when you’re someone who struggles to even think of one single reason to justify surrendering an animal! I know everyone here can completely relate to that.

I felt like thorough communication, a home visit, and a $75-100 fee for a kitten/puppy would do well to fend off the people who aren’t committed/responsible - But when people have disposable income, the fee doesn’t do much, and at the end of the day, people will continue to like the idea of a pet (especially a puppy or kitten) more than the responsibility of caring for a pet for life.

I’m hoping maybe some of these rescues will have advice for how to draw up a foster-to-adopt contract!
 

Jcatbird

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It’s true that many people try to justify dumping. Very hard for us to understand. I’ve heard some terrible excuses myself. I let a brother and sister go to a home I would have bet on and they came back. I had spent lots of time teaching the kitties to fit into their lifestyle too. We just can’t predict. I’ve had good reasons for returns too. Your idea of fostering may help. You will need to thoroughly check out the foster parents. Checking in regularly too. Fostering does give them time to fall in love and to get everyone adjusted without any pressure. I used a foster too. She is great! She didn’t foster fail unt she got a sick kitten. He is still with her. It is a juggling act to calculate how many to bring in and when. It’s very discouraging to have a return but I have felt that each return was better off being out of that home. Some got re adopted but a few remain in my family. I made as much space in my home as possible to juggle just as you are doing. Hang in there. It always seemed that just as I was feeling the pressure, something good came along. We’ll hope for that in your case as well.
:vibes::heartshape:
 
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moxiewild

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Okay. Sad to say but money talks. There are three ways that I have used. One is a deposit to “hold” the kitty. Only useful if you are really sure of the human. Another is an adoption fee. That goes towards your costs. The third and my favorite is a fee they pay to the vet. It’s like a medical fund and is used for that cat. You can make this more substantial since vet costs aren’t cheap. It covers the next shots and any wellness you have not completed. This goes towards the cat even if it gets returned so make sure you like the vet. It’s a three way agreement between you, the vet and the adopting human. Unfortunately we do get returns but better that we get them than to find them taken to a shelter or worse. For some awful reason, humans think that the more they pay for something, the more it is worth. That’s wrong, of course. The one good thing about a cash deposit is that people rarely go for a different kitten.
You can also offer repeat visits if the person cannot get the kitty to adjust. It could be a requirement. Some tips on behavior adjustments can make the difference since many people just aren’t educated in introducing a new puppy or kitten to a family.
I’m sure you have seen that one of the questions we often get here is, “ how do I introduce a new kitty?” First time owners are often totally at a loss about kitty behavior. Behaviorist are now hired to help adjust. Maybe look at that avenue?
The Feral Cat Coalition has a good adoption contract. :alright:
I totally sympathize with having to reorganize due to returns. Getting the human to fall in love before taking the kitty is a good way to go too. Lots of phone calls and visits from them can clue you in although even that can fail.
It’s funny you mention that alternative to an adoption fee, because before this post I had started writing g another on this issue specifically!

In brief, our local private rescue community recently had some “drama” when a rescuer was adamant about giving kittens away for free on the grounds that it is illegal in San Antonio (and many areas, I’ve since found) to charge an adoption (or even rehoming) fee.

One of my suggestions was accepting proof of donation to a local rescue or spay/neuter clinic the rescuer is not affiliated with at all. The vet thing sounds less complicated legally and otherwise, so I’m going to pass that along as well!

But yes, I forgot to mention it, but I usually do charge a fee of $50 for adults and some older puppies/kittens, and at least $75 for puppies/kittens under 8 months.

I am always grateful when animals are returned to me per the agreement but it also always terrifies me because I think “What if someone did not hold to that part of the agreement and I just don’t know it?” or “what if a future adopter won’t?” It’s painful to think about.

I have an “any reason, any time, no questions asked” policy but I still hear of rescues with the same policy where past adopters are still dumping/abandoning/surrendering pets elsewhere.

It’s just hard. I feel so much responsibility to these animals, and I know it’s only a matter of time before I eventually find something has gone terribly wrong with one of their adoptive families.

My only hope is that I can simply encourage potential adopters to pause and think about things realistically during the adoption process.

I have traditionally relied on verbal conversation for this part, midway through the whole process, but my thinking now is that I’m going about that wrong -

I speak to them when they’re first meeting the animal - excitement is high and the situation is primed for impulse and focus is directed toward the “fun” aspects in the moment. Maybe there is even some sunk cost fallacy going on of “Well, I’ve already come this far...”

So I want to switch it up - have the hard questions immediately, before that exciting energy clouds judgement.

Anyone can still fake answers and put whatever they think I want to hear, of course. But my hope is that maybe it will better serve to cause pause in some of them and encourage them to really contemplate the question - rather than asking while they’re in the midst of cuddling their new prospective pet (again - especially a puppy or kitten!).

Having it in writing might cause it to be taken more seriously too, who knows?

I do offer to visit and help with ANY problems whatsoever, even if it’s years down the road (as long as distance allows, that is). I’m not sure how to go about making post-adoption home visits a requirement, however. I struggle with how to word these things! I was kind of hoping the foster-to-adopt route might actually allow for something like that if necessary, at least initially.

And yes, i send everyone to their new home with a binder full of basic information - common health issues/symptoms, information about nutritional needs and water intake, litterbox maintenance and inappropriate urination, scratching, interactive play and toy safety, acclimation and introductions, and lists for my personal food, toy, scratchers, and litter recommendations covering several different price ranges. I also have suggestions for further resources like Jackson Galaxy and this forum.

And again, I encourage them to come to me about anything and make sure that they know I really enjoy talking about animal care and I want both the animal and family to be happy, so they never need to feel like a burden.

I had really thought this one woman was fully committed to our kitten since she came over about 4 times and helped me with socializing ALL the kittens, not just hers (even my now-7 month old tripod who was returned).

I am far less concerned about her than people who go through the entire process only to return over something I had talked to them exhaustively about, but I was still very put off by what happened.

I trusted her, she seemed so committed, and now I’m questioning my judgement yet again.

I will put the FCC down on my list to check with, thank you!
 
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moxiewild

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It’s true that many people try to justify dumping. Very hard for us to understand. I’ve heard some terrible excuses myself. I let a brother and sister go to a home I would have bet on and they came back. I had spent lots of time teaching the kitties to fit into their lifestyle too. We just can’t predict. I’ve had good reasons for returns too. Your idea of fostering may help. You will need to thoroughly check out the foster parents. Checking in regularly too. Fostering does give them time to fall in love and to get everyone adjusted without any pressure. I used a foster too. She is great! She didn’t foster fail unt she got a sick kitten. He is still with her. It is a juggling act to calculate how many to bring in and when. It’s very discouraging to have a return but I have felt that each return was better off being out of that home. Some got re adopted but a few remain in my family. I made as much space in my home as possible to juggle just as you are doing. Hang in there. It always seemed that just as I was feeling the pressure, something good came along. We’ll hope for that in your case as well.
:vibes::heartshape:
There are definitely justified returns!

One of my returns has a forever home with us now. She was adopted as a special needs senior but developed further, very complex (stumped vets multiple times) and expensive medical issues.

Her adopter tried very hard to keep up with the vet bills, but was struggling. Then she required very intensive monitoring and care for a while.

He was really broken up about it. So I connected him with another rescuer with a very young, healthy cat.

Because he had been willing to take on a special needs senior (and cared for her for a year and a half!), I was/am confident that when the time comes, he’ll take care of the new cat too. But hopefully with this new kitty being young and healthy, he can recoup some of the money he lost with my old girl in the meantime :)

Like I said, I’ve had really good experiences so far with my adopters because of the types of animals I usually take. People don’t really impulse adopt seniors or the chronically ill or physically disabled. The younger, behavioral special needs were the only ones with interested adopters who ever threw up red flags.

Kittens and puppies have been a whole different ballgame though! Wow. I always envied how much easier it was to adopt out a youngling, but at this point I’d rather have rare, but serious interest, rather than the tons of non-serious interest puppies and kittens get! It’s like a battlefield out there 😂
 
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moxiewild

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So I just had a thought here -

Maybe “foster-to-adopt” isn’t the correct terminology.

A foster usually has food, litter, etc provided for them, and vet costs and other expenses are taken care of.

I don’t want that in this case because I want the prospective adopters to be fully aware of what it will cost to care for their pet.

So perhaps a term like “trial adoption” is more apt? Is that even a thing? :lol:
 
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moxiewild

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Looks like maybe it is!

This article seems to discourage it on the basis that people won’t fully commit to an animal if it’s just a trial run - Trial Pet Adoption: Is it a Thing?

However, a few things -

I feel like any serious adopter would be serious no matter what. I know I am. If someone can’t be serious and committal about an animal for/after even a weekend - just because it’s a trial run - I don’t want to adopt to them anyway. Is that unreasonable?

Secondly, they only reference weekend trial runs, saying it can take a few weeks for an animal to settle into a new home. I’m thinking about a far longer trial than that - something like 1-2 months.

Thirdly, they talk about how hard it is for an animal to go to a home only to be returned to a shelter environment - which is not applicable to my situation. Animals in my care do better here because they are in a home environment, not a kennel or cage.

And while it sometimes seems to me and others that there are a metric ton of animals at my house, it is still far less than any shelter. They all either roam the large living areas, or they have average sized rooms to themselves or with a buddy or tiny siblings, and there is plenty of vertical space throughout.

I’ll have to look into this more, but I think it might be promising, particularly for my non-shelter situation!
 

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For some awful reason, humans think that the more they pay for something, the more it is worth. That’s wrong, of course
When I read the above I just had to jump in and comment on it. This is amazingly true. I spent many years in the computer business, including custom building gaming systems and I had to up my prices to more than what the big companies were charging otherwise some people would buy from them even though I had better components and better systems. You give people a bargain and some of them act and apparently think that they are getting inferior stuff. I had customers ask me for a quote on something like a printer and then turn around and go to a local store that did 200% markup and buy a much inferior printer and think they were getting a better deal because they paid more for it. And now for an even more crazy: both my son, who went to work for an IT store 200 miles away, and I would sometimes get job requests for things we didn't really want to do, we were either to busy or just didn't like the job, so we would give them a quote for way more than we would usually charge, thinking it was so high they would go someplace else. We are talking 5 to ten times more. And some of them would say OK here is the check, when can we get started. And at that point you discover you just got stuck doing something you didn't want to do but Oh well at least it's going to be worth it.
 

Jcatbird

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When I read the above I just had to jump in and comment on it. This is amazingly true. I spent many years in the computer business, including custom building gaming systems and I had to up my prices to more than what the big companies were charging otherwise some people would buy from them even though I had better components and better systems. You give people a bargain and some of them act and apparently think that they are getting inferior stuff. I had customers ask me for a quote on something like a printer and then turn around and go to a local store that did 200% markup and buy a much inferior printer and think they were getting a better deal because they paid more for it. And now for an even more crazy: both my son, who went to work for an IT store 200 miles away, and I would sometimes get job requests for things we didn't really want to do, we were either to busy or just didn't like the job, so we would give them a quote for way more than we would usually charge, thinking it was so high they would go someplace else. We are talking 5 to ten times more. And some of them would say OK here is the check, when can we get started. And at that point you discover you just got stuck doing something you didn't want to do but Oh well at least it's going to be worth it.
In my business I found the exact same thing. I did not want to take on a high end client that approached me. I got stuck by quoting high but I also put them on a probationary contract. :lol: I had been that route before. I was able to “let them go” later. Unfortunately, those are people you must be wary of when dealing with kittens. You have to find that happy medium. A high enough price to keep the kittens safe but not enough to lure in the wrong kind of home. Contracts are a must. That’s why I like the practice of a deposit combined with a prepaid vet contract. I think anyone willing to prepay for vet visits, intends to keep the kitty and give it proper care.
 
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