- Joined
- Jan 3, 2010
- Messages
- 971
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All I've been doing lately is complaining, lol.
I went to visit my parents yesterday and my mom offered to buy me some dry cat and dog food. I'm on a very limited budget right now, so she's been offering every few months which is very nice of her and greatly appreciated. Anyways, we went to Pet Valu because it was closer than Global and we weren't planning on going to the other end of town so didn't see the point in wasting the gas. We should have just gone to Global, we've always had problems at this particular store since the ownership changed a few years ago. My parents don't have any pets any more though so we always forget until we're in there.
We walked in and went to the dog food first, they had a 5.5 lb bag of NV Instinct Rabbit on for $5 off because it was close to expire (April 7th). Woohoo! My dog's favourite and cheap! Next we went over to the cat food. They had a 15 lb bag of NV Instinct Rabbit with no price tag on or anywhere near it. The girl was standing at the counter a few feet away reading a magazine so I asked her how much it was. Her response, "It's on the tag underneath". I politely told her that there was no tag underneath or anywhere near it and that's why I asked. She sighed loudly and kind of stomped over, picked up the bag and brought it over to scan. It was almost $10 more than I can get it for here in London if I get one of the stores to order it for me, so I thanked her and told her I was just going to get the smaller bag of Instinct Chicken. I picked it up and brought it over to the counter. I was looking at the dog and cat treats while she rang my mom up, I heard the total and asked her if that was right because it seemed high. She said it was and my mom paid. As I was going to pick up the bags of food I noticed that the $5 off sticker was still on the dog food, so I asked her again, politely, if she had given us the $5 off on the dog food. Her response, "Oh, no, I didn't see that. Do you want me to refund it all and then ring it through again with the $5 off?". Umm... yes, why would I not want the $5 off the food?! She made a big deal out of it but finally did it.
We have had problems in there with the staff before, when the ownership changed all the old staff was let go and only one of them was rehired. We've been ignored while the staff was talking to their friends on the phone, told that there were no other proteins available in a grain free food except chicken, duck and beef (when a bag of NV Rabbit was sitting right in front of us), over charged, talked down to, etc. This was the last straw and I think we'll both finally remember not to go in that store anymore. I have complained to their head office quite a few time about this particular location and I always get an email back that basically says we hope you'll find your next visit more enjoyable.
What is wrong with companies now? What happened to customer service? If I treated a customer that way when I was at work, I would be written up for it!
I went to visit my parents yesterday and my mom offered to buy me some dry cat and dog food. I'm on a very limited budget right now, so she's been offering every few months which is very nice of her and greatly appreciated. Anyways, we went to Pet Valu because it was closer than Global and we weren't planning on going to the other end of town so didn't see the point in wasting the gas. We should have just gone to Global, we've always had problems at this particular store since the ownership changed a few years ago. My parents don't have any pets any more though so we always forget until we're in there.
We walked in and went to the dog food first, they had a 5.5 lb bag of NV Instinct Rabbit on for $5 off because it was close to expire (April 7th). Woohoo! My dog's favourite and cheap! Next we went over to the cat food. They had a 15 lb bag of NV Instinct Rabbit with no price tag on or anywhere near it. The girl was standing at the counter a few feet away reading a magazine so I asked her how much it was. Her response, "It's on the tag underneath". I politely told her that there was no tag underneath or anywhere near it and that's why I asked. She sighed loudly and kind of stomped over, picked up the bag and brought it over to scan. It was almost $10 more than I can get it for here in London if I get one of the stores to order it for me, so I thanked her and told her I was just going to get the smaller bag of Instinct Chicken. I picked it up and brought it over to the counter. I was looking at the dog and cat treats while she rang my mom up, I heard the total and asked her if that was right because it seemed high. She said it was and my mom paid. As I was going to pick up the bags of food I noticed that the $5 off sticker was still on the dog food, so I asked her again, politely, if she had given us the $5 off on the dog food. Her response, "Oh, no, I didn't see that. Do you want me to refund it all and then ring it through again with the $5 off?". Umm... yes, why would I not want the $5 off the food?! She made a big deal out of it but finally did it.
We have had problems in there with the staff before, when the ownership changed all the old staff was let go and only one of them was rehired. We've been ignored while the staff was talking to their friends on the phone, told that there were no other proteins available in a grain free food except chicken, duck and beef (when a bag of NV Rabbit was sitting right in front of us), over charged, talked down to, etc. This was the last straw and I think we'll both finally remember not to go in that store anymore. I have complained to their head office quite a few time about this particular location and I always get an email back that basically says we hope you'll find your next visit more enjoyable.
What is wrong with companies now? What happened to customer service? If I treated a customer that way when I was at work, I would be written up for it!