We want to start gutting our bathroom and remodeling everything. We had an appt with a designer from a local kitchen/bath store to measure the bathroom. He was also supposed to measure our kitchen for backsplash as I had found such a pretty backsplash at the store that I wanted to buy and have installed. Not only did the guy not bother to show up at our house for the appt, but he never bothered to call to tell us that he wasn't coming. Despite repeated attempts to contact him, both through his cell and through people at the store, he still hasn't returned our phone calls.
Yesterday, Rick went into the store to try to talk to him......only to be told that he was working on projects that cost between $80,000 to $100,000. Rick felt belittled by the whole thing; evidently, our "little" bathroom and kitchen projects weren't worth the guy's time or worth the time from anybody else at the store. We understand that, sometimes, things do come up, which make it difficult to keep appts. However, not to call to tell us he couldn't keep the appt was both very rude and very unprofessional. And the guy (who we think is the owner) basically told Rick that remodeling our bathroom wasn't important because of the more expensive projects they were doing.
Rick is furious. And, you know, my husband is one of the easiest-going men around. He takes everything in stride, he doesn't easily get upset (unless it's me, of course). He is furious. So now we're back to the beginning, trying to find somebody who's willing to work with us on a "small" project. It's just a bathroom and then the kitchen backsplash, so it's nothing big. And I guess that means it's not worth a professional's effort.
Interestingly, when we gutted the kitchen a few years ago, the guy who used to work at that store was a real sweetheart. He came down to the house, measured everything out, and gave us a complete list of cabinet sizes, spacers, the whole thing. He was great to work with. This guy? Useless, unless you're spending about $80,000.
Yesterday, Rick went into the store to try to talk to him......only to be told that he was working on projects that cost between $80,000 to $100,000. Rick felt belittled by the whole thing; evidently, our "little" bathroom and kitchen projects weren't worth the guy's time or worth the time from anybody else at the store. We understand that, sometimes, things do come up, which make it difficult to keep appts. However, not to call to tell us he couldn't keep the appt was both very rude and very unprofessional. And the guy (who we think is the owner) basically told Rick that remodeling our bathroom wasn't important because of the more expensive projects they were doing.
Rick is furious. And, you know, my husband is one of the easiest-going men around. He takes everything in stride, he doesn't easily get upset (unless it's me, of course). He is furious. So now we're back to the beginning, trying to find somebody who's willing to work with us on a "small" project. It's just a bathroom and then the kitchen backsplash, so it's nothing big. And I guess that means it's not worth a professional's effort.
Interestingly, when we gutted the kitchen a few years ago, the guy who used to work at that store was a real sweetheart. He came down to the house, measured everything out, and gave us a complete list of cabinet sizes, spacers, the whole thing. He was great to work with. This guy? Useless, unless you're spending about $80,000.
