Originally Posted by ckblv
We all need to BUY AMERICAN.
On the topic of buying North American (I'm Canadian
) ... I would love
to support my country and buy North American products, but not when the companies I go to for those products try to cheat me. For example, my boyfriend leased a car from a major U.S. carmaker for three years. He took excellent care of that vehicle and was very proud of the condition it was in. There was one problem while he was leasing, and that was some kind of weird issue with the windshield -- no matter how many times he took his car in to get this dealt with, they never managed to fix it (and they charged him for the service call every single time). When he returned the car at the end of the lease, he was charged by the company for damages that the car had never
suffered (damages not related to the windshield, but fictional dents and dings on the body of the car); on top of that, although he had repeatedly asked them to change his home address (he had asked this while
he was still leasing), they never did. Thus, the bill for the "damages" was sent to the wrong address and we finally received a nasty "pay up or else!" letter from them, threatening to send collection agencies after us, and adding additional charges to the bill for non-payment. The total was somewhere in the thousands, for non-existent damage. He contested the charges (and most especially the non-payment fees) but they only reduced the bill by about a hundred dollars, which was just
. My parents also wanted to buy North American, and got two of a U.S. make; both cars consistently had problems that the manufacturer was unable to fix (including brake issues in one). Beyond that, they were treated poorly by the service reps (my mother was made to feel like an idiot because they couldn't find the problem she was reporting -- as far as they were concerned, she was making it up).
My boyfriend now owns a lovely Japanese make car, and the service at both our local dealership and the dealership he went to (he went with his father, who lives in another city) has been excellent. In fact, when there was an issue over the insurance when he was first buying the car, he couldn't take his car home because he was essentially uninsured, so the service rep loaned him his own for the weekend because we couldn't be without a car. When my parents get a new car after my dad retires, they won't be going to a U.S. producer, they'll be going to a Japanese one. Moral of the story: if you want people to buy North American, don't cheat your customers or treat them like dirt. We have the spending power to go wherever we want. (For the record, though, there's a Japanese make's plant nearby, so I guess we are buying North American ...)
Ummm ... *end hijack*