My hubby and I quit smoking over a year ago and decided to make adjustments to our policy. We can get more insurance now for the same amount of money. I had phone interview today to answer medical questions. The phone interview was awful I could not understand the guy on the phone and I am pretty sure he was having a hard time understanding me. I had to spell out things over and over. This person is responsible for getting the underwriting process started. This person seemed completely clueless. It seems odd to me that a person who is asking these questions would have no medical background. This guy did not seem to know any medical terminology. I had to spell the names of common easy to spell medications over and over. This guy was also supposed to phone interview my hubby and it never happened. Also this guy set up an appointment for us to have someone come out to our house to do a medical exam and could not seem to be able to confirm the appointment. I followed up with our insurance company and he gave me the wrong # for the company that does the medical exams. My insurance agent is going to call this person's supervisor and compain.
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9/11/06 at 3:33pm