Be careful - don't let vets rip you off!

simpleblue

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i just saved $127.00 (Canadian)

- Listen to every word a receptionist or vet doctor says and write the information down along with the person who you talked to, and the date and time you talked
- Ask for prices from more then one person in the same establishment
- Phone other clinics and compare
- Read the contract(s) CAREFULLY!!!
- Ask what the procedures IN DETAIL are and if they are absolutely necessary. many times vets will inflate the importance of a chargeable service
- Bring a stopwatch in when being charged for the minute for a checkup
- Research the net
- Be Assertive and STAND UP FOR YOURSELF!!!

here's the story:

i'm getting my three kittens neutered. i was told by the receptionist (on the phone) and the vet doctor (in person) that i only had to have one examination before the fixing. i was also told that there is a boarding charge of $10.00 for overnight stays by one receptionist. and that my three kittens would cost $27.00 by another receptionist.

so i had the exam and everything is good. i was told to bring the cats back in 3 weeks and they would be all ready to neuter and have booster shots all at the same time.

i bring the kitties back in 3 weeks and they tell me that there is a $90 checkup fee for the kittens. i said that they were already checked out and that the doctor said they were fine. she then told me that its mandantory that all animals have a checkup right before being neutered. i questioned to myself why my kittens would need 2 checkups for one operation.


so i told her that both the receptionist and the vet doc told me that there was only one checkup (which was 3 weeks ago) and that i didnt have to have another one. i then asked the lady to bring the doctor in. 5 minutes later the doctor comes in and says a policy has changed
BUT, since he told me that i only needed one checkup that he would waver it. theres $90.00 right there.

i never signed for any boarding fee so i'll not pay the $27.00.


$90.00 + $27.00 = $127.00 in my pocket where it belongs.

thanks for listening
 

cat mommy

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I'm glad everything worked out well for you. It does pay to listen/read the details when it comes to money issues. I hope the kittens are doing good!
 

les0304

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I'd say that they need to work on their communication skills at that office.
 
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simpleblue

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Originally Posted by Cat Mommy

I hope the kittens are doing good!
they are. i just called in and their all okay and ready to be picked up.
the receptionist booked me an appointment to pick them up. she says that i have to talk to the 'technition.'


Originally Posted by Les

I'd say that they need to work on their communication skills at that office.
agreed. and if they rip someone off they should tell the other recptionists and vet doc about all the details so they too can go along with it.


i'll be picking them up in a few hours. i know what i'm paying for and that ALL i'm paying for. i signed the contract. and they cannot charge me for anything else.

i'm ready for WAR!!!


hehe, anyways, love you guys * hugs *
 

les0304

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Well, I have to admit that I work for a vet.
I'm actually an RVT at a feline hospital. However, you (as in us vet professionals) can't get anywhere if we aren't up front and honest and all on the same page. There has to be a uge level of trust b/t the vet staff and the client, and if you are that inconsistent with clients, it will quickly drop the trust factor.

Don't get too discouraged, there are some absolutely wonderful vets out there, you just have to do some research.
 

tru

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Originally Posted by DreamingRecover

i just saved $127.00 (Canadian)
$90.00 + $27.00 = $127.00 in my pocket where it belongs.

thanks for listening
Sorry, but I just can't resist mentioning
$90.00 + $27.00 =$117.00 on my clculator.
 
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simpleblue

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Originally Posted by les

actually an RVT at a feline hospital. However, you (as in us vet professionals) can't get anywhere if we aren't up front and honest and all on the same page. There has to be a uge level of trust b/t the vet staff and the client, and if you are that inconsistent with clients, it will quickly drop the trust factor.
yep.
i will still go there, but now i'm on guard and they know it. i could tell by the way they serviced me today.


Originally Posted by tru

Sorry, but I just can't resist mentioning
$90.00 + $27.00 =$117.00 on my clculator.
you're right.
maybe i could use a new calculator.
 
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