I am a waitress at 2 different jobs.
I love it. I'm perky enough for it, and that really helps. I must say though, that even if you are having a terrible day, you've got to smile like a cheerleader, or you'll notice the lack of tips. People can feel how thier waitress is feeling, just by the manner you greet. The first impression is best.
I always just bop over to thier table with a big smile, lay the menu down, and say "HELLO! I'm Leah, How are ya today?!" And that always impresses them.
I'm a big up-seller too. I invite my customers to persay "buy more" without knowing it. That's a whole other story though.
K, SO carrying trays, I am so impressed at myself because I never thought I'd be able to do that. But it's so easy. Whoever said the palm thing..Is right. It's all RIGHT in the wrist. It took me a little while to get it right, but now I can carry soo much more on a tray then in your hands. Plus-a tray AND hands..you could carry out half the reastarunt.
Tips-Yes..I love the tips. But like others said..Be careful, your paychecks are scratch. Especially if they take money for "walks"(is what we call the people that walk out on us without paying), or your uniform, or meal-a-day type things. They take 3.00 every day we work out of our paycheck for eating there. So, even if I'm not hungary, I'm still working at least an hour to pay off my "meal" for that said day. Not cool. Somedays..You can leave -Especially Olive Garden- with at least 175 bucks. But it does spend fast, because you dont realize it..because you've ALWAYS got money it seems. But when paycheck time rolls around, and bills need to be paid, it's like "Oh..Wow! I spent way too much money!" So be carefull with that one.
I once dropped 3 "poached" eggs on a customer, and just kind of made it into a joke. Just have a sense of humor when you do things like that. I also dropped an enitre tray of drinks on a table, and all the drinks went flying all over my party of 6.
But..Again..There is nothing you can do beyond the point of dropping it all, so make fun! It really works..Also..APOLOGIZE alot for it. Because then theyre all like "Oh It's OK!"
You WILL get your mean customers..I had some crap man throw a menu at me, and then tell me I'm an idiot in front of a bunch of people the other day.
And I wasnt sure how to handle it..SO..the managers told me to forget about, and kill him with kindness..and the other waitress's said to go back there, throw the menu back in his face and tell him off.
I killed him with kindness..And man..He sure didnt know what to say when I handed him his bill with all smiles..And said "have a great rest of the day, and be nicer to your waitress next time, or I'm told I can TELL YOU OFF!"
But he still left me tip after it all.
Just suck it up..They arent there to see you..They're there to get a meal and leave. SO kill em with kindness. It's super hard to not punch them people right in the jaw.
-Other Waitress's that you work with-I find that the waitress is environment is super fast paced, and you never really get to TALK to your co-workers..And that works out great. I love my co-workers. It's like you can walk past another waitress and you can both say something to one another really fast, and get your point across, and finish what you had to say the next time you pass her. It's like once you walk into the waitress station, or into the kitchen, or anywhere BUT the lobby room, you become a "Think Outloud" person. We are always dancing, and doing odd things in the back just because it's an ENTIRELY different atmosphere then when you are out with customers. It's great.
In all..I really think you'll love it. I've got tips and pointers like a mad-man if you ever need them. PM me if you still ever have problems. I am like a walking waitress trainer.