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Modem Issue

post #1 of 2
Thread Starter 
I've just installed a new modem onto my computer (not this one, of course). It went fine, and I can now hear sound on my computer without it meaning that I have to restart.

However, I still cannot connect to the internet. It will connect to my ISP's computer, but on verification will pop up error message 6: "the handle is invalid". What does this mean, and how do I fix it?

Any and all help is greatly appreciated.
post #2 of 2
the "handle" is your userid for when you are trying to log in. If this problem continues, it is best to contact your ISP. Before doing so, please also double/tripple check what you are typing in there. I know sometimes I have "flappy fingers" and mistype things. Also, it might be case sensitive.

Good luck!
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