What do you think?

menagerie mama

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About 2 months ago, my truck's battery died. I had to get it jumped and then dropped off at the dealer for the day, and they said I needed a new battery, and they wanted to charge me $150 for one. Well, instead I got one done somewhere else cheaper. About 2 weeks ago, it died again! I had to get it towed to the dealer, then a rental car for the day and the cost of looking at it and then fixing it was $180. I, and everyone I talked to, figured it was the alternator. Well, it turns out, it was the battery again, not the alternator at all, and the dealer said the battery place I got it from installed it incorrectly and the battery drained. My question is, would you think the battery place should reimburse me the $180, since it was technically their fault it happened? I called them and told them what happened and immediatley the guy was a jerk to me and I was being really nice, so I think he's going to give me problems when I go in. He said dealers make up stuff so they look bad. I can't imagine this is true, he probably just doesn't want to reimburse me. I am taking a male friend of mine when I go there so he can talk to the guy cuz he already treated me like the "dumb woman."
Hopefully he'll treat my friend better and give in and reimburse me! What do you think?
 

babyharley

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Even if it is their fault, they should fix it to you at no cost! You shouldn't have to pay for their mistakes. If we do something here and its wrong, we will fix it again at no cost until its correct.

He should treat you as a good customer - especially if you weren't rude to him in the 1st place!
 

cougar

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You've got to be a really lame mechanic to install a battery incorrectly
I assume since it only drained the battery that they didn't tighten down the terminal clamps enough? Anyhow, find out exactly what they did wrong on the installation, and then present the facts to them. If it died because of the way they installed it, I think they should reimburse you...
Oh and $180 for looking over the car and tightening some clamps is a little high.

Good luck!
 

jeanor

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According to my husband... the zoo
I don't know if you will be able to get them to reimburse you the $180, but at the very least, they should reimburse you what you paid them for the battery and installation.

Good luck
 

momof3rugratz

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You have some seriouse yelling to do... I can not beleive the battery was on wrong... I didnt think it was possable.
 
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menagerie mama

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Originally Posted by Cougar

You've got to be a really lame mechanic to install a battery incorrectly
I assume since it only drained the battery that they didn't tighten down the terminal clamps enough? Anyhow, find out exactly what they did wrong on the installation, and then present the facts to them. If it died because of the way they installed it, I think they should reimburse you...
Oh and $180 for looking over the car and tightening some clamps is a little high.

Good luck!
I don't want to sound sexist but it was a girl that installed it. Not that that means anything but she seemed really young and not a true mechanic.
It says "Found positive battery end and bolt corroided. Not cleaned when battery was installed."
The $180 ($186.81 to be exact) was for the towing to the dealer from my house, the rental car for the day, hazardous waste cleanup, (battery acid) the new bolt and labor (which was $94 by itself).
 
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menagerie mama

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Originally Posted by momof3rugratz

Also 180 for a battery better have a lifetime warranty. If it does return it
The battery was actually $85 including installation.
 

cougar

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Ah, that makes sense then... yeah, gotta clean up those ends really well when changing the battery.
Well hopefully they'll reimburse you for the trouble... at the very least for the rental car and towing.

Good luck!
 
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menagerie mama

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Originally Posted by emb_78

wow, you sure are having the luck with that truck shannon!
Yeah, it seems to be my bad luck vehicle....I got the battery problem, the hit and run, then I got in a car accident Monday, but the good news is all the damage will be covered....
 
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