Originally Posted by valanhb
Seriously - 5 year old kids don't make prank calls like that. They just don't have the capacity to think out a plan, make up a story, and follow through on it. Every parent teaches their kids from the time they are old enough to talk, remember their address, and dial the phone to call 911 if there is an emergency. This poor boy did exactly what he was told to do, and now he has to live forever with the memory that he wasn't big enough to save his momma's life.
Yes, kids this age DO make prank calls. I know, I get them!! However, they don't do it to be funny or as a joke, it is more out of a curious nature. They may have learned how to use 911 and will call just to see what happens or if it really does work. This incident should NOT make anyone think that calling 911 is a bad idea. This is one small incident, however tragic, but is not the norm. Most, if not all, the blame should be put on the city for their bad hiring practices or for not properly training their employees. This dispatcher may have been over worked as well. She may have been ordered to work overtime, even though she may not have had a day off in over a week. She could have been doing a few 12 hour shifts in a row. I have worked 11 days in a row many times with NO day off in between. I have worked night shift, 11pm to 7am and had to be back at work that afternoon at 3pm. That's 8 hours later after being up all night!! Being an emergency dispatcher is one of the most stressful jobs you can have, following just behind air traffic controllers. Many times the employer does not understand, or does not care. What really bothers me is when people call and they say, "oh, you are just a dispatcher"
The emergency dispatcher is THE most important person in emergency services. Without them, there would never be police,fire or ems response. As this call points out, there is no such thing as "just a dispatcher". You must always remember that this dispatcher can have your life in their hands. Again, this is a very sad incident, but it is NOT the norm. I take my job VERY seriously and I am not "just a dispatcher". I am the FIRST responder to an emergency and in command until help arrives on scene. That is how important this job is and you must weed through all the stupid calls like, why is my power out? My Cable TV is out..why? I have deer in my yard eating my plants!!! When is my trash going to be picked up? Why did the snow plows push snow at the end of my drive? And my all time favorite. Since I work for 2 Ohio suburbs, some JERK called 911 and wanted to know if the Cleveland Indians won a playoff game!!!! All these calls take place while answering radios for the police and or ems workers.