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911 Troubles?

post #1 of 28
Thread Starter 
http://www.clickondetroit.com/news/8592609/detail.html

This is the latest topic here in the Detroit area. Many people theorize that its due to many cut backs that the city had to do, so they're being pickier about who they send out.
One lady even called into the radio station this morning and told a story of her finding her friend with a nearly empty vodka bottle and she called 911. They just told her that if he's still breathing then there's nothing they can do about it.
post #2 of 28
Wow. I honestly cannot fathom that.
post #3 of 28
That is horrible! Poeple take pride in teaching their children to call 911 in an emergency and now the operators aren't taking the calls seriously?
post #4 of 28
I had this problem too when i was 9 i called the taxi company and the denied to send out a taxi because they thought it was a prank.
I had to get a lady to call them and she gave them an earful for it..
Luckly though when i was in australia 911 always sent out an ambulance and police and i needed them to!
This isnt news to me, its been like this for years already
post #5 of 28
Yeah I heard this on the news....you know what the defense is for the 911 station...they said "like 25% of their calls are pranks".......thats not a good excuse because now someone is dead when the majority of their calls are NOT pranks. And if you heard the phone call....the person was very rude and acted put out to talk with the little boy....
post #6 of 28
Quote:
Originally Posted by Phenomsmom
That is horrible! Poeple take pride in teaching their children to call 911 in an emergency and now the operators aren't taking the calls seriously?
I was thinking this myself!
post #7 of 28
From what I hear on our local news the dispatcher is still working!
They better get it together or the city will lose all it's money to lawsuits!
post #8 of 28
This is horrific! So what if they get prank calls whats wrong with th old system of fining the parents of the children who do this? They took a chance and now the womans blood is on their hands.

Plus who tells a child that the police will get him? You want to teach children to trust the police not fear them!
post #9 of 28
That poor boy! I saw him on the news with a tear rolling down his cheek. What a travesty!
post #10 of 28
I saw this on the news too. It is just awful and such a shame! I sure hope the 911 operator(s) get in some deep poo for that~it should of never happened!!
post #11 of 28
Thread Starter 
You know, it does make me wonder if the kid had a history of calling 911...BUT if the kid called a SECOND time, for goodness sake, that means there's something wrong!

Crittergirl - yes I heard on Drew & Mike that she's still working. I think one of our radio stations should try and call her and get her side of the story!
post #12 of 28
The cops and firefighters and EMTs here ALWAYS assume that something is wrong. Some jacka$$ kept pulling the fire alarms at my dorm when I was a freshman and the emergency people were there within two minutes every single time anyway. They caught the person and kicked him out. Thats what I've always heard them say-- they'd rather spend the money and time and effort and find out its a prank or mistake than not come and have a tragedy, even if the chances are far greater that its a prank than thats its real. One time, it wasn't and the elevator was on fire.
She should have still sent at least a police officer to check on them. I know they're all stretched thin, but somebody died now and may not have if she had been cautious rather than suspicious. You can't blame her for thinking it might be a prank, but it is her fault that she didn't send someone anyway just in case.
post #13 of 28
People who play pranks on 911 should ALWAYS see jail time because their "pranks" can be so damaging. In this case, it cost a poor little boy his mother, all because he had the horrible luck to be connected to a SOB who was either too lazy to DO HER JOB or was too jaded by pranksters to believe this real emergency.

A tragedy all around .
post #14 of 28
Quote:
Originally Posted by ugaimes
People who play pranks on 911 should ALWAYS see jail time because their "pranks" can be so damaging. In this case, it cost a poor little boy his mother, all because he had the horrible luck to be connected to a SOB who was either too lazy to DO HER JOB or was too jaded by pranksters to believe this real emergency.

A tragedy all around .

It bugged me at the end of the article when the person called her "a good worker" and "thorough". She sure wasn't thorough OR a good worker that day.
post #15 of 28
I heard this this morning. I cannot believe the that not one but two 911 operators didn't believe this little boy. I cannot believe that they were not suspended. They caused the death of this woman.
post #16 of 28
I heard this on the radio this morning. It made me greatful that I have never needed to phone 911 before, also because in Regina, near to where I live, a woman was murdered after she called 911. It took 30 minutes for the ambulence and police to get there and by the time they got there she had been killed and bled to death and I believe the guy got away. So even if they send people, they might be really busy and it may take a while. How frightening!
post #17 of 28
Thread Starter 
There was another report too of a family who is also suing the city of Detroit. The woman was shot in the head and somehow still consciously called 911. They kept asking her if she needed help. She kept saying "I've been shot in the head, I'm bleeding".
Sadly she died as well because the operator did not take her seriously enough.
All I know is that if someone I know or I get injured while in the city, I'm just going to drive myself to the hospital!
post #18 of 28
Someone needs to explain to these that it's not their JOB to decide if someone is serious or not. It's their JOB to get emergency services to the people who call. If it's a prank, it won't come out of their pocket for sending the officials.

Seriously - 5 year old kids don't make prank calls like that. They just don't have the capacity to think out a plan, make up a story, and follow through on it. Every parent teaches their kids from the time they are old enough to talk, remember their address, and dial the phone to call 911 if there is an emergency. This poor boy did exactly what he was told to do, and now he has to live forever with the memory that he wasn't big enough to save his momma's life.
post #19 of 28
That's crazy! We have a friend in Detroit who works as a firefighter/paramedic and he takes his job very seriously. I can't imagine why that operator would just blow that kid off the way she did. My husband always says it's better to go out on a fake call than to have someone be seriously injured . They want to check it out (and they get a lot of fake calls!).

Zissous's Mom, did you go to Ball State, because we totally had an arsenist/alarm puller for almost an entire semester. He kept lighting fires in the elevators, throwing burning things down the stairwell, lighting trashcans on fire, and just pulling the alarm for the heck of it. He was caught and expelled. That was one heck of a year, the fire department said they'd rather come out for nothing than risk lives.
post #20 of 28
When my youngest brother was in diapers crawling, my mother ( not so smart sometimes ) left a can of tuna for the cat on the floor with the lid half way up. the liitle kid comes crawling to play with the tuna and slits his wrist. There was blood everywhere, mom called 911 and 30 minutes there NO ONE had arrived! so my dad trook off with the baby and my mom. I stayed home. I was only 11 years old but I gave them a piece of my mind! I told them it was a little baby who accidently slit his wrist and he could die and it was all their fault!

reason was the neighborhood we stayed at. people always called 911 cuz we had elderly people there and they were always sick...........if it wasn enough my friends grandmother died a couple of years after, for the same reason, she was an elderly woman living alone and no one came fast enough when she called 911.

Sow hat are we supposed to teach the kids now? Sound professional when you call 911??
post #21 of 28
Quote:
Originally Posted by esrgirl
That's crazy! We have a friend in Detroit who works as a firefighter/paramedic and he takes his job very seriously. I can't imagine why that operator would just blow that kid off the way she did. My husband always says it's better to go out on a fake call than to have someone be seriously injured . They want to check it out (and they get a lot of fake calls!).

Zissous's Mom, did you go to Ball State, because we totally had an arsenist/alarm puller for almost an entire semester. He kept lighting fires in the elevators, throwing burning things down the stairwell, lighting trashcans on fire, and just pulling the alarm for the heck of it. He was caught and expelled. That was one heck of a year, the fire department said they'd rather come out for nothing than risk lives.
I think this is a univeristy thing period. I went to Marymount University in Virginia and almost every saturday night without fail someone would pull the alarm to be "funny." He was also caught fined and expelled as well, to the Arlington fire dept credit they always came out.
post #22 of 28
This disaster just angers me, since this is what I do for a living. I am a 911/police/fire dispatcher for 2 cities in Ohio. I take pride in my job and I would have sent help there immediately if I had received this call.
post #23 of 28
It sure puts a bad label on all of the good, caring dispatchers that are there to get you help, and to keep you as calm and comforted as possible. It does put a doubt in the mind, but we really need to keep the focus that there are many more good than bad out there. I put more doubt in the city letting them stay on!
post #24 of 28
I work with a gentleman who just recently put together a story about this... I guess I don't have much to add to the topic other than I think it's a horrible thing that happened. On top of that, the little boy's lawyer isn't helping the situation.

Is this perhaps indicative of a societal trend... one that doesn't take children seriously? It seems odd that only a couple hundred years ago children were expected to be complete adults when they were teenagers and now we're not expected to grow up until our early 20's! Why has society changed so much that we don't take kids seriously... and consequently don't pay attention to the pleas of a little boy who was smart enough to call 911 when there was a problem?
post #25 of 28
Quote:
Originally Posted by valanhb
Seriously - 5 year old kids don't make prank calls like that. They just don't have the capacity to think out a plan, make up a story, and follow through on it. Every parent teaches their kids from the time they are old enough to talk, remember their address, and dial the phone to call 911 if there is an emergency. This poor boy did exactly what he was told to do, and now he has to live forever with the memory that he wasn't big enough to save his momma's life.
Yes, kids this age DO make prank calls. I know, I get them!! However, they don't do it to be funny or as a joke, it is more out of a curious nature. They may have learned how to use 911 and will call just to see what happens or if it really does work. This incident should NOT make anyone think that calling 911 is a bad idea. This is one small incident, however tragic, but is not the norm. Most, if not all, the blame should be put on the city for their bad hiring practices or for not properly training their employees. This dispatcher may have been over worked as well. She may have been ordered to work overtime, even though she may not have had a day off in over a week. She could have been doing a few 12 hour shifts in a row. I have worked 11 days in a row many times with NO day off in between. I have worked night shift, 11pm to 7am and had to be back at work that afternoon at 3pm. That's 8 hours later after being up all night!! Being an emergency dispatcher is one of the most stressful jobs you can have, following just behind air traffic controllers. Many times the employer does not understand, or does not care. What really bothers me is when people call and they say, "oh, you are just a dispatcher"The emergency dispatcher is THE most important person in emergency services. Without them, there would never be police,fire or ems response. As this call points out, there is no such thing as "just a dispatcher". You must always remember that this dispatcher can have your life in their hands. Again, this is a very sad incident, but it is NOT the norm. I take my job VERY seriously and I am not "just a dispatcher". I am the FIRST responder to an emergency and in command until help arrives on scene. That is how important this job is and you must weed through all the stupid calls like, why is my power out? My Cable TV is out..why? I have deer in my yard eating my plants!!! When is my trash going to be picked up? Why did the snow plows push snow at the end of my drive? And my all time favorite. Since I work for 2 Ohio suburbs, some JERK called 911 and wanted to know if the Cleveland Indians won a playoff game!!!! All these calls take place while answering radios for the police and or ems workers.
post #26 of 28
Thread Starter 
Quote:
Originally Posted by AmberThe Bobcat
And my all time favorite. Since I work for 2 Ohio suburbs, some JERK called 911 and wanted to know if the Cleveland Indians won a playoff game!!!! All these calls take place while answering radios for the police and or ems workers.
I don't envy you dispatchers at all, but I do admire you for what you do and go through! On the radio this morning they were playing a bunch of calls that were to 911 but for stupid reasons. One, an older lady called because the taxi to take her to the airport was late and she had to get a ride or else she was going to be late for her flight. The dispatcher had to explain to her that it was for police/fire/medical emergancies only and to call the cab company.

In Detroit this is just one example. There are a couple of others that have had issues with Detroit's 911 and started lawsuits. The city has had to lay off several people due to budget cutbacks and such, so it could very well be the operator was on a 24 hour shift (don't worry - I'm exaggerating).
post #27 of 28
Quote:
Originally Posted by AmberThe Bobcat
The emergency dispatcher is THE most important person in emergency services. :
I agree. I've heard of dispatchers helping give CPR, deliver a baby, stop bleeding...over the phone while doing their best to sound calm in order to keep the caller calm. You do a great service.

I have no words for the Detroit dispatchers who didn't do their job.
post #28 of 28
AmberTheBobcat, saying people refer to you as "just a dispatcher" reminds me of people who say to my husband, "oh, you're just an ambulance driver." I think most people have no clue about EMS and how vital these jobs are. My dad was a dispatcher before he became a firefighter and he has some pretty good war stories. It amazes me the utter lack of respect so many people have for EMS.
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