Thanks for starting this thread! Like most of you, I work with customers! And some are stupid!
Here are some:
I have my 7-11 uniform on and I am working. A customer comes up to me and asks, Do you work here? Doh
The manager changed the door lock on the bathroom door so you just push the door. You don't need a key to get in. So many people don't know how to open the DOOR! Everytime, someone comes to me and say, "Do I need a key?" Or they look at the door and can't figure how to open it! I tell them just push the door!. Sometimes they say, well its locked. I say, well it maybe because someone is in there.
I just finish cleaning the coffee counter and have just made fresh coffee. I make about six pots every half an hour. Two regular, one mountain roast, one decaf, one french roast, and one or two flavors(usually Irish Creme and French Vanilla). Someone comes in, gets coffee, and messes up my counter with sugar and cream. And I end up making a new pot because the customer almost finished it.
Customers leaving their straw wrappers or other garbage around the floor and not throwing it in the trash. I see the wads of wrappers on the counters. Yesterday, someone was making dressing his hotdog and left the counter stained with ketcup and mustard. Also leaves the nacho wrapper on the floor.
Or how about customers who know the laws especially beer and tobacco sales and try to talk us into selling them to minors! Or if they are too drunk, we will not sell them the alcohol. Or if they are buying them to minors.
But the worst so far is when I mop the floor. Since 7-11 is open 24 hours, you can't lock the door. So, I try to wait until no customers are in the store, grab the mop, and start the chore. But as soon as I start to mop, a hord of customers come in! And although they see me mopping, they HAVE to walk on the wet, clean floor. Can't they go another way? NO, it has to be a certain product they need!
I love customers, but sometimes they act so rude. Since most of us who work with customers, we hear the phrase,'The customer is always right!
I also get mad at employees, especially the manager's son. When I started, the trainers were telling me about how to be properly groomed and professional. Yet, the manager's son has green dyed hair. The manager, himself, has long hair and an earing. The radio is on to rock music and loud! The other employees are always arguing(in front of the customers), and I already commented on the son's lack of customer service! Very rude! Sure, some customers do stupid things, but I always smile and bare it! He, on the other hand, dosen't smile. When a customer comes to pay for his food, Dan is always saying, can I help you? But in an uninterested voice. Or if the store is busy(long line and only two cash registers), after he helps one customer, he goes, 'Next?' as if the customers were in a doctor's office. I can't tell him the best way is saying, "Can I help the next person?"
The other employees do a lot of talking and not working. Only handling the cash register. I come in and clean and stock. If I find a mess nobody has cleaned up, I end up cleaning. I get the attitude of 'Someone else will do it'.
I have a whole lot of bad work experiences but I will post next time!