What ever happened to customer service?
We recently ordered some patio furniture from a major store (no names mentioned) and it was due to be delivered today. They subcontract their delivery services, so there's two companies involved now to have to deal with.
The delivery company called to schedule the delivery today between 10 and 2, which is fine since I don't work on Tuesdays.
10:30, the driver shows up and says he can't get the boxes out of his truck because they're too heavy and there's too much stuff packed in front of them. Why he didn't just go deliver the other stuff first, I dunno. I call the delivery company, they then say that its not his responsibility to lift heavy things. Apparently all he's responsible for is getting it on the liftgate of the truck and onto the ground. Special.
They then call me back and admit that it was their fault for loading the truck backwards (first deliveries should be on the back end, not all the way at the front) and say he can come back, but this still doesn't solve the problem of where to put it once he gets it off the liftgate. Apparently home delivery doesn't actually mean they'll bring the stuff into your home or, in our case, onto your deck. I rescheduled the delivery for thursday and was going to call people to come help lift the stuff since they couldn't seem to offer anything else.
Then, someone else from the delivery company calls and asks if I think the truck will fit down the alley, if so he can just stick it in the garage and we can deal with moving it later. Garbage trucks fit, so they say their truck will fit, and they send him back out.
He arrives at 1 and I'm hoping this will be the end of it. Oh no turns out he can only find (supposedlu) 3 out of the 7 boxes of stuff that were supposed to be delivered. Special. I take the three boxes, and he puts them in the garage, which means I have to park my car out on the street for now.
Call the delivery company again, they say they think the 4 other boxes might still be on his truck but we'll have no way of knowing until his truck gets back. Or, he might have given our furniture to someone else. Or, it might be on a different truck. Or, it might be in their warehouse somewhere. But they don't really know.
All this time, I had also been trying to talk to the customer service dept of the store I ordered from. I was on hold for close to three hours when I finally got through to someone. She then said she can track the stuff through their system if they can't find it, and can issue me a credit if its lost. I don't want a credit, I just want my @#$^ patio furniture that we paid close to $1000 for.
If they do find it, they'll have to send it back out again another day and I'll have to sit here and wait for them. AGAIN. And we'll have to put it in the garage again. And they'll probably load the truck "backwards" again.
I could spit nails right now, I'll tell you. If I screwed up at my job as bad as this delivery company has screwed up so far, I'd be unemployed faster than the blink of an eye.
Not to mention, everyone at the delivery company has made it seem like they haven't done anything wrong and that its up to me to figure all this out. Not to mention being put on hold about a million times.
Okay, I'm done now, I swear!
We recently ordered some patio furniture from a major store (no names mentioned) and it was due to be delivered today. They subcontract their delivery services, so there's two companies involved now to have to deal with.
The delivery company called to schedule the delivery today between 10 and 2, which is fine since I don't work on Tuesdays.
10:30, the driver shows up and says he can't get the boxes out of his truck because they're too heavy and there's too much stuff packed in front of them. Why he didn't just go deliver the other stuff first, I dunno. I call the delivery company, they then say that its not his responsibility to lift heavy things. Apparently all he's responsible for is getting it on the liftgate of the truck and onto the ground. Special.
They then call me back and admit that it was their fault for loading the truck backwards (first deliveries should be on the back end, not all the way at the front) and say he can come back, but this still doesn't solve the problem of where to put it once he gets it off the liftgate. Apparently home delivery doesn't actually mean they'll bring the stuff into your home or, in our case, onto your deck. I rescheduled the delivery for thursday and was going to call people to come help lift the stuff since they couldn't seem to offer anything else.
Then, someone else from the delivery company calls and asks if I think the truck will fit down the alley, if so he can just stick it in the garage and we can deal with moving it later. Garbage trucks fit, so they say their truck will fit, and they send him back out.
He arrives at 1 and I'm hoping this will be the end of it. Oh no turns out he can only find (supposedlu) 3 out of the 7 boxes of stuff that were supposed to be delivered. Special. I take the three boxes, and he puts them in the garage, which means I have to park my car out on the street for now.
Call the delivery company again, they say they think the 4 other boxes might still be on his truck but we'll have no way of knowing until his truck gets back. Or, he might have given our furniture to someone else. Or, it might be on a different truck. Or, it might be in their warehouse somewhere. But they don't really know.
All this time, I had also been trying to talk to the customer service dept of the store I ordered from. I was on hold for close to three hours when I finally got through to someone. She then said she can track the stuff through their system if they can't find it, and can issue me a credit if its lost. I don't want a credit, I just want my @#$^ patio furniture that we paid close to $1000 for.
If they do find it, they'll have to send it back out again another day and I'll have to sit here and wait for them. AGAIN. And we'll have to put it in the garage again. And they'll probably load the truck "backwards" again.
I could spit nails right now, I'll tell you. If I screwed up at my job as bad as this delivery company has screwed up so far, I'd be unemployed faster than the blink of an eye.
Not to mention, everyone at the delivery company has made it seem like they haven't done anything wrong and that its up to me to figure all this out. Not to mention being put on hold about a million times.
Okay, I'm done now, I swear!
