I've been at work all day today - since 7AM, and we have had NO HEAT at all today. So, I call them today at about 8AM when my manager gets here, and we talk to the owner to see what we should do. So we call the Heating place - estimated time: 8:30AM. I tell the people there that we have NO heat and its freezing in here and we need someone to come out immediately in case the motor is broken.
I call them again at 11:30AM, they tell me: yup, someone will be there shortly-I again tell them that its very very urgent- I have customers that sit in my office all day and they have been complaining like CRAZY thats so cold in here.
3:30PM rolls around - they finally show up, while I'm freezing my butt off and my little space heater is not doing any justice. The man goes upstairs, and tells us that yes indeed, the motor is broken.
(Really?! I wonder who told you that earlier!?)
So then - here's the kicker: The man tells us - well now that its after 3:30PM, we have to charge you our overtime rate becuase its after 3:30 and we are done working at this time.
.....WHAT?!....okay, who's fault is that it someone didnt get here sooner when I called saying it was an emergency? Now WE have to pay overtime for the guys to fix a problem we called 8 hours ago for!
So they went to get us a new motor and they are going to fix it....for $90+ an hour, plus parts. I'm not happy!!
Sorry for the rant, I just had to tell someone, cuz I already vented @ my boss - who feels the same way!
I call them again at 11:30AM, they tell me: yup, someone will be there shortly-I again tell them that its very very urgent- I have customers that sit in my office all day and they have been complaining like CRAZY thats so cold in here.
3:30PM rolls around - they finally show up, while I'm freezing my butt off and my little space heater is not doing any justice. The man goes upstairs, and tells us that yes indeed, the motor is broken.
So then - here's the kicker: The man tells us - well now that its after 3:30PM, we have to charge you our overtime rate becuase its after 3:30 and we are done working at this time.
.....WHAT?!....okay, who's fault is that it someone didnt get here sooner when I called saying it was an emergency? Now WE have to pay overtime for the guys to fix a problem we called 8 hours ago for!
So they went to get us a new motor and they are going to fix it....for $90+ an hour, plus parts. I'm not happy!!
Sorry for the rant, I just had to tell someone, cuz I already vented @ my boss - who feels the same way!