Grinch day on the phone...

Man, it is Grinch day on the phones today! Even the Christmas music isn't helping much, considering every few minutes I get another call from someone who is...um....I don't think I can say it on a family site.

I've had one guy call for people's offices. That one actually made me giggle a little. "Please transfer me to Tim's office." Um, OK, but I think it would do you more good to actually talk to HIM!

I've had many people who talk like mono-syllabic neaderthals. They don't say hello, speak in sentences, nothing. Me: Good morning *my company name*. Them: Mike F. Me: I'm sorry, he's on another line. Would you like his voice mail? Them: Fine.

I've had one who I think started talking before I answered. "Returning a call from JR." Oh, OK, well, don't let me interrupt that.

Come on - it's the holidays! Lighten up people!!

*rant over*

Heidi i've had one myself today!.

Customer(aka Windbag!) Can i speak to Steve (No please )

Me: I tell him Steves out and can i take a message?!.

Windbag: Well it's Mr ? and he was supposed to be meeting me at 2.p.m?!.

Me: I tell him that it's him Steves on his way to see and that he should arrive any minute.

Windbag: Well if he's not here in 10 minutes then i'm off!!.

Me Ok no problem i'll pass that on

Windbag: "Silence"

What did he want me to say?, " Well if he doesn't arrive in 10 minutes i'll make sure he's hung, drawn and quartered when he gets back for being a few minutes late!! "

Honestly, some customers raise their blood pressure for nothing!!

I've had a couple of Mush Mouths the last day or so, to where I've had to ask them to repeat themselves a time or two before I finally figure out what the heck they're trying to say. LOL

The bad thing is, I work for a religious official, so I can't just say, "WOULD YOU GET TO THE FARKIN' POINT AND SPEAK ENGLISH?" lmao

P.S. Mush Mouth was the weird looking guy on "Fat Albert and the Cosby Kids" with the stocking cap pulled halfway over his face and the "I'ba think'ba you'ba better'ba stop'ba" voice. LOL Here's to my fellow kids of the 70s ...

What a shame. Sending extra joy your way today to make up for these unhappy people.

Perhaps you're just the person to bring these individuals cheer! Remember, you may be the only kind voice they hear today!

Yup, I definately understand that today!!

Me: (Company name) this is Mackenzie

Joe Schmo: The manager please.

Me: I'm sorry he's on the phone right now and with a customer, can I help you?

Joe Schmo: Are you the manager?

Me: No sir.

Joe Schmo: Then NO, you CANNOT help me!

Me ( ) : Okay, would you like to hold, or be transfered to his voicemail where he will promptly get back to you?

Joe Schmo: Can I please just talk to him?

Me:....Sir, he is still on the phone.

Joe Schmo: CLICK, (hangs up)

Sometimes....I wish I could REALLY tell them whats on my mind!!

Sounds like we're all having the same kind of day!!

I like to kill customers with kindness. I always say extra pleases and thank yous.

One lady was being a really tool and when I wished her a "seasons greetings" she said in a snarky tone; "well, i've just waited for almost a half hour. and i celebrate _christmas_"

It was only about 10 minutes (she asked for something to be cut in half) and Christmas falls into "seasons greetings". Of course instead I smile really nicely and explain that we're busy (duh). The things I would say if I could XD

LoL!
i so want to be a receptionist haha

Originally Posted by valanhb

I've had many people who talk like mono-syllabic neaderthals. They don't say hello, speak in sentences, nothing. Me: Good morning *my company name*. Them: Mike F. Me: I'm sorry, he's on another line. Would you like his voice mail? Them: Fine.

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Oh you crack me up!

Part of my job is adminstering the program for first offenders that drive drunk. When they call, boy are they annoying! They don't know what to say. First they say Uh..... Um, like I got a DUI, uhhh... I've started cutting them off- what's your question? The answer is usually- mail me your paperwork, yes I have your paperwork, or yes if i have it you don't have to show up. It really gets me when they try to act like they know what they are talking about and misuse big words and sound even stupider- that's usually the college students. My coworker gets really mad when they say "you guys" she'll tell them right off- i'm not you guys!!

Originally Posted by fwan

LoL!
i so want to be a receptionist haha

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Are you SURE!?

Come and take the hot seat here for one day Fran

I've been sick of cold callers today

Originally Posted by rosiemac

Come and take the hot seat here for one day Fran

I've been sick of cold callers today

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Same here Susan, but your work day is almost over....mine has only begun!

hehehehe definitely one of those days eh?

Originally Posted by babyharley

Same here Susan, but your work day is almost over....mine has only begun!

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Oooooh i know!

Originally Posted by rosiemac

Oooooh i know!

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You lucky thing!!

I can't seem to get across to people, that yes, this is DES, but we have four or five different programs here, which one would you like?

CALLER: I want to talk to my case worker

ME: OK, what is your case workers name, please?

CALLER: I don't know, why don't you?

ME: May I ask who is calling, please?

CALLER: Will you just stop wasting my time and give me my case worker?

I answer the phones for Voc Rehab, but we have AFDC, Food Stamps, AHCCCS, Child Care, JOBS and Job Serrvice here in the building.

Some people are just so rude!!

Sometimes I wonder why I bother being a receptionist!

Originally Posted by babyharley

Are you SURE!?

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I am positive, ive always liked the job now... if only someone would seriously hire me!

Sounds like fun!

Originally Posted by fwan

I am positive, ive always liked the job now... if only someone would seriously hire me!

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I really do love my job, just that sometimes the people are so incredibly rude, but you just have to kill them with kindness!!

What really makes me mad tho, is when people ask me what I do, and I tell them that I am a receptionist/office assistant, they laugh and ask me if I do anything!? Who thinks that being a receptionist is easy!?

Working with paperwork, insurance, (a little TCS on the side) works for me....its not too difficult of work, but its busy, time consuming and usually very interesting!

Fwan-you can come and be my assistant! I could REALLY use one!!