As you all know, I started a new job last week at an electronics repair center. I am doing all the warranty claims, and I love it but, OMG what a MESS! I have NEVER seen a place more unorganized in my life! I guess the girl that was there before me didnt do what she was supposed to do.Im going through work orders from MAY! Apparently the women before her was only part-time and didnt follow up on anything either. I haven't really been trained, just thrown into it more or less, because the owner knows some about it, but he pretty much left it up to the girls to do it. It has become a long and painful process (for ME). I have filed over 500 claims in the last week that amounted to about $13K that the company wasn't paid!
The owner said Im doing a really good job of pickin up on the responsibilities but OMG Im getting overwhelmed with it.
Thank god it's the weekend. I might have to work tomorrow, but it will be overtime.
I just don't know how this girl before got away with doing NOTHING at all because I am SO busy between helping with the phone, filing claims, researching and running around the shop finding parts orders, scheduling service calls, emailing and making phone calls to straighten this mess out.
Please send me son good vibes that I will get this all cleaned up and make it a little smoother of a system to follow, because the way they have it now, is a jumbled MESS!
Sorry, just had to get it off my chest!
The owner said Im doing a really good job of pickin up on the responsibilities but OMG Im getting overwhelmed with it.
I just don't know how this girl before got away with doing NOTHING at all because I am SO busy between helping with the phone, filing claims, researching and running around the shop finding parts orders, scheduling service calls, emailing and making phone calls to straighten this mess out.
Please send me son good vibes that I will get this all cleaned up and make it a little smoother of a system to follow, because the way they have it now, is a jumbled MESS!
Sorry, just had to get it off my chest!