As I've said in a post a long time ago, when I go shopping, I look for good prices, best quality, and most important; CUSTOMER SERVICE!
Kmart does not have good customer service. Many times I go there to the clothes department, and a group of employees are sitting around and talking. Not straightening up their section. When I look for someone to help me with an item, they are nowhere to be found. The little buttons that are used if you need help are of no help because no one comes. I've never been to Walmart or Target, but I hope their customer service is better than Kmart's. I remember when I worked at JCPenny's, my employers told me never to sit around and talk. So, when I wasn't attending customers, I was cleaning up the area. Oh sure, its hard when two or three people ask me for help. If an item was not on the floor and the customer wanted one, I had to go in the back. But the people at Kmart are not helpful. I always get I don't know. WEll, you work here, how can you not know? If the Walmart is what it says in the commercials about having good customer service, then I will spend my money there. And maybe work there. My definition of good customer service is always smiling at the customers and make them feel welcome. IF they have a question, always ready to help them. Always ask is there anything I can help you with? In a polite, not a bored tone. And when not with customers, always look ready to help and keep the section straightened. Only talk to other employees during lunch or breaks. I remember at a groceyr store, I was getting a Western Union money, and I gave the clerk my ID. I almost forgot it but the clerk says, here is your id, I don't want it. And at this same store, the clerk was yelling at the customer because he was trying to send a western union and he didn't really understand. She wouldn't help him. So any of you who has shopped at Walmart or Target, let me know if these places have excellent customer service. I will spend my money there.