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Oh i hate these calls put sometimes i love them!!!

post #1 of 29
Thread Starter 
This is nothing against anyone who does telesales because i know i couldn't do it, but i can't tell you how many of these i take each day at work!.

Some of them are lovely and accept the fact that my Director has more important things to do than discuss cleaning contracts, mobile phones etc...

But the ones i hate, but love at the same time are the ones who get quite nasty because they can't get past me to get to him

I've just had a guy on from Cable and Wireless, and oh was his blood pressure rising when he couldn't get to speak to my Director!! While i on the other hand was calm which seemed to irritate him more

In the end he slammed the phone down, but i'm quite good at remembering peoples voices, so i'll be ready for him next time!!!!
post #2 of 29
That is the beauty of having voice mail, and an operator at the desk. She either blocks the calls, or when I get paged I do not answer and it goes to my voice mail. Then I can decide who to talk to.
They do irritate me at home though when I jsut pick up the phone and there they are. It is amazing how many times I am "not home..."
post #3 of 29
I know exactly what you mean Susan We get quite a few calls here - they come via reception then to the PA's so we end up with someone ranting and raving when the point of their call is nothing to do with our bosses! The ones we mainly get are recruitment.

At the last company I worked for someone called for my boss, Kim. They kept saying that she was expecting his call and that it was vital that they speak with her... Of course, I guessed straight away that Kim didn't know these people cos Kim was a he and not a she!!!
post #4 of 29
Ick!!! telemarketers.. I did that before it was horrible. I hated it.. I would always screw up peoples names.

For instance.. We had a list of names to go through, I called this one home and the hubby answered I presume..I asked, Yes would Mrs.Vagina Louis be in. He said excuse me.. I realized what I had said, started to laugh out of control ( mind you this is not the first time I screwed up Virginia with Vagina) I laughed so hard, I hung up on the dude then my supervisor come over and said thats it you have to go. I laughed at him and laughed walking out the door.. I was a freaking wrack..

I just can't do that kind of work. It didn't help that my sister was working with me and she was killing herself laughing at me which made me even laugh harder. UGH!!! it was exhausting.
post #5 of 29
Thread Starter 
Oh recruitment agencies are another one i get a lot of for him as well Gilly!.

Some even try and say they had a conversation with him a few days previous when i know for certain they hadn't because that lines been used too many times, but hell i've been here for 30 years and if i don't know my own boss now then i never will?!.

They must think i have "stupid" stamped on my head!!
post #6 of 29
Some of them can be really funny, hey?!

I like thinking of ways to get rid of them - when they ring my house! (and i'm on the cold calling and telesales blocker! ?? )

They always ask for Mr Irving! ha ha ha! I always tell them that he's not in at the moment and when they ask when he's be back, I say in a few years!

Most of the time though, when they ask for the person who entered a prize draw or pays the telephone bill, I just pass the phone to Tibby and Molly and let them tell the cats about their products! Oh so much fun!

I like doing the same thing to callers at the door too - I tell them that I don't live there and I don't actually know who does!
post #7 of 29
Oh this reminds me, one time during the election a campainer knocked on the door and I couldn't be bothered to speak to them. So I pretended that I had lost my voice!
post #8 of 29
At my old office we used to get SO MANY calls trying to set us up to receive Credit Card payments. They would get so mad that I wouldn't forward it on. I had to very kindly explain that as a Special Effects company we do not accept Credit Card payments from Producers/Production Houses. Can you imagine charging $100,000's of thousands of dollars on a CC to give your movie some special effects? Cracked me up.
post #9 of 29
Quote:
Originally Posted by rosiemac
This is nothing against anyone who does telesales because i know i couldn't do it, but i can't tell you how many of these i take each day at work!.

Some of them are lovely and accept the fact that my Director has more important things to do than discuss cleaning contracts, mobile phones etc...

But the ones i hate, but love at the same time are the ones who get quite nasty because they can't get past me to get to him

I've just had a guy on from Cable and Wireless, and oh was his blood pressure rising when he couldn't get to speak to my Director!! While i on the other hand was calm which seemed to irritate him more

In the end he slammed the phone down, but i'm quite good at remembering peoples voices, so i'll be ready for him next time!!!!
LOL! You get 'em Susan!!!
post #10 of 29
Quote:
Originally Posted by rosiemac
But the ones i hate, but love at the same time are the ones who get quite nasty because they can't get past me to get to him
... .... sometimes chick, sometimes...


post #11 of 29
I also work on the telephone, as a tele receptionist, and I talk to a lot of telemarketers as well. They'll never leave a message, because they are on an outbound line, only. I'm not fond of them wasting my time, but what annoys me the MOST are the recorded telemarketing calls. Once I listened to the recording all the way through, so I could get the telephone number to call them back. I called them back and yelled and screamed at them for spamming the telepnone lines.
post #12 of 29
Oh gosh - don't get me started!

Yeah, the recordings drive me nuts. The ones I really hate are the "Please hold for an important phone call." Well, if it was that &^%* important you would have a PERSON call and not a machine!

But I have to say, what's worse are the walk-in solicitors. We get those stupid art sales people coming in about once every 3 months. When I tell them no, some of them have actually tried the BS line of "Well, you bought from us 2 months ago, which is why we're back." Um, no, we didn't buy anything from you because you don't get past the door. But the WORST is this "communications" firm, who incidentally just came by AGAIN! This girl was at least polite and professionally dressed (which is why I didn't recognize her as one of their reps. Every one before has been a busty, tanned little blonde with a thigh-high mini-skirt and tight little top, who just did NOT want to waste their time with the receptionist, but HAD to talk to whichever man was in charge of.... ) But this company has been repeatedly asked, no TOLD, not to come by our office, not to call, not to mail anything to us. They had one meeting with the IT guy (guess that pretty blonde thing worked), and then started calling almost daily. They were coming by like every 2 weeks.

These companies have no shame!
post #13 of 29
Quote:
Originally Posted by Gilly
At the last company I worked for someone called for my boss, Kim. They kept saying that she was expecting his call and that it was vital that they speak with her... Of course, I guessed straight away that Kim didn't know these people cos Kim was a he and not a she!!!
post #14 of 29
Yes, I love getting to people like that...it just makes you feel like your on top of the world!!
post #15 of 29
It's entertaining to hear what u guys have to go thru with telemarketers AND how u handle them!!!!

That's one of the many reasons I am thankful that I'm deaf and don't have to go thru THAT!

However, now I think about it.. I do get a lot of obscene calls.. HMMM...

(get it?) HEHEHEH...
post #16 of 29
haha telmarketers have stopped trying a long time ago. Now I get machines calling me asking me to press 1 to talk to them. So much for the "Do Not Call" list.

My favorite thing to do to telmarketers is to leave to ask them to hold then leave the room for hours on end, I might go see a movie, go shopping, whatever. When I come back, I ask if they are still there, sure enough they are, I ask them to hold again and do it all over again. they are the only people who call my apartment phone, so everyone else calls my cell. It's great to hear them scream "Hello, are you there??" intothe phone
post #17 of 29
I get those kinds of calls all the time too Sooz............I just say he's not in, can I take a message,a nd alot of times, they hang up on me! LOL
post #18 of 29
Quote:
Originally Posted by rosiemac
They must think i have "stupid" stamped on my head!!
Or...... numpty?.... Maybe they've seen you grinning or laughing at your monitor for no apparent reason when no one else is around?

It sure is effective to stay calm when someone else gets mad though isn't it? That's the best way!
post #19 of 29
Quote:
Originally Posted by DaiDreamer
Ick!!! telemarketers.. I did that before it was horrible. I hated it.. I would always screw up peoples names.

For instance.. We had a list of names to go through, I called this one home and the hubby answered I presume..I asked, Yes would Mrs.Vagina Louis be in. He said excuse me.. I realized what I had said, started to laugh out of control ( mind you this is not the first time I screwed up Virginia with Vagina) I laughed so hard, I hung up on the dude then my supervisor come over and said thats it you have to go. I laughed at him and laughed walking out the door.. I was a freaking wrack..

I just can't do that kind of work. It didn't help that my sister was working with me and she was killing herself laughing at me which made me even laugh harder. UGH!!! it was exhausting.
That is funny!
post #20 of 29
Mutter, mutter....I've been known to answer it and if its a recording telling me to wait...I'll wait alright....I'll just lay the phone on the table or desk for a bit until they get tired of talking to the air!
post #21 of 29
I hear you, Susan! I don't even answer the phone unless I know who's calling me... If someone feels entitled to block their number, that's fine, but they won't be speaking to me!
post #22 of 29
Oh I can not stand telemarketers sometimes! I love being on the 'do not call' list. I used to answer the phone here before I got married and they'd ask for me as Mrs.____. I used to say in a nice polite voice that she doesn't exist and have a nice day and hang up. Well one time right after we got married I answered one and said 'I"m sorry but she doesn't exist.' I was promptly called a B**** and she hung up before I could even say have a nice day! I wasn't sure to laugh or get mad. I think I got mad but I had company..... I so wish I could have called that company back and talked to her boss! I realize that that has got to be one of the most difficult jobs, but really. If it's that bad that you have to curse at people, go get another job already!!!
post #23 of 29
Oh I also love that because of the delay they don't hear my answering machine pick up so we get messages on there that are just people saying 'hello? Hello?' and then we get them leaving thier script befor they realize they are talking to a machine!
post #24 of 29
I haven't had a telemarketer call for months. Thank goodness!
post #25 of 29
I had the best time the other day with one

I could not believe it when she asked for my MOTHER or FATHER. I asked which she would prefer to speak to. After she thought for a minute she said my Mother, so I told her she would have to call (phone #). She then asked for my Dad, again I told her another #. She sounded SO annoyed and then asked to speak to Ashley Meakes. When I said you are speaking to her, all I could hear was Uh, ..... um.... CLICK!

post #26 of 29
I wouldn't mind so much if when you told them that you're not interested they said thanks and went. I got a call the other day which went:

Me: hello
Telesales: hello I'm calling from Toucan Telephone about your phone line
Me: I'm not interested, thank....(interrupted)
Telesales: If I could just explain, Madam
Me: No, thank you, I'm not interes (interrupted again)
Telesales: If I could just explain (getting shirty with me now because I won't let her explain her sales pitch)
Me: No, thank you. (Hang up).

What part of a persons training tells them to interrupt the customer, and what part of her tiny little brain thinks that I'm going to buy ANYTHING from her after she's interrupted and annoyed me. Why would I want to buy anything from a company who don't even listen to their potential customers - doesn't give you much hope for how they treat their actual customers!

Now, I have a contract with my telephone people so I cannot change the company I deal with. I also would NEVER accept anything that was sold by some rude girl calling me in the middle of Eastenders. Add that to the fact that I'm with the TPS so shouldn't be getting telesales calls in the first place!!


I do feel sorry for the people that have to do this job, but a few simple manners go a long way.
post #27 of 29
Thread Starter 
Oh don't you just hate it when they get like that!, but as i say i love it as well because i like to hear them getting ticked off because they can't get to who they want

I even had one bloke say " And whats your name?, because i'm sure your Director wouldn't like to hear that you wouldn't let me speak to him!!".

ME: He told me to say what i've just said!!
post #28 of 29
Heh. Under the "Do Not Call" list you can still get called by people who you've done business with (I think within the past 18 months,) pollsters and charities. I will get calls from my phone company occasionally (BellSouth) trying to sell me long distance. Now, we use an AT&T phone card and don't have long distance on our landline at all. I think the last I put on the card was something like 1200 minutes for less than 40 bucks, it really came to something like 2.5 cents a minute before the taxes and will last me waaaaaay over a year 'cause there just isn't anyone long-distance from us. I just let them do their spiel, tell them politely I don't use long-distance enough to warrant it, and that I use a phone card. Oh! But it's only $25 a month for unlimited minutes! Politely explain that that's $300 a year and that the card only cost me $40 and that we just don't use long distance very much. Oh, but you can use it for emergencies. Politely explain that unless I'm very much mistaken I'm paying extra (not my choice) already for extended 911 and why would I want to use it for emergencies? They finally ran out of steam.

I have fun with the cable companies that call occasionally too (even though they're not supposed to, we've never done business with one.) I explain that we don't watch TV. What, never? Hardly ever, don't have cable, don't have an exterior antenna on the TV. We watch DVDs, maybe once a week or so. What about for news? Get that off the internet. It usually takes them a while to comprehend that we don't watch TV!

Cindy
Mom to Narsil, Mithril and Kellie da Peke
post #29 of 29
I get annoyed when they call at home, and even more annoyed when they callwhile i am working. being that we answer for so many companies. I get alot of them. we tell them no thank you or that we are the answering service. i tell you some just do not get a clue!
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