Thank you Purina Company :)

So I wrote a letter to Purina, because I was bummed cause a few days after getting my first thing of yesterdays news i saw they had stopped the frequent buyer thing. Bummer. So when I wrote they said yes indeed they discoiunted it..

But..They sent me some coupons one is for a FREE BAG of Yesterdays news. (hey 10.99 is 10.99! that) and two buck off coupons I was pretty happy with that.

Yay! what a good new! congratulations!
I´m glad for you!

thanks its always nice to get something free or discounted LOL especially since i really should own stock in petsmart

You bet that!!! ...

i'm kind of lost??
but well done at getting free things

aww dont be lost...lol

Purina makes a cat litter called yesterdays news, its recycled news paper. I love it. I researched it before i bought and they had a frequen users thing..you bought 10 bags kept the upcs and you got one free. Than when i started useing it i didnt see the special anymore..so i emailed em about it..and wala i got coupons

yes, well i havent seen the purina cat litter, but teufel loves the purina dry food

Hmm..they make all sorts of Litter, Tidy Cats is purina and Yeterdays News also...

Glad he likes the food tho

Wow, that is great. Good job in letting them know you miss the extra savings!

Good to hear!

My rabbit loves that stuff! I should send them an email expressing my dismay Ok, I don't actually think I'd do that! That is great customer service though. It makes me feel even better about using Yesterday's News and Tidy Cats.

Originally Posted by Beckiboo

Wow, that is great. Good job in letting them know you miss the extra savings!

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Yup and I have also let them know that I feel in their breeders reward club they should allow Can UPC's for some points too..since I use alot of Pro plan kitten, and friskies for my adults...its just a treat but hey a can a day for kittens and a can a day for adults adds up. They replied and said they are looking at adding it in and just have to decide how many points each one should be. did i have any suggestions. I said well Friskies could be like 1 point per UPC, and Pro plan, 2 or 3 in my opinion so I guess we shall see.

Originally Posted by esrgirl

My rabbit loves that stuff! I should send them an email expressing my dismay

Ok, I don't actually think I'd do that! That is great customer service though. It makes me feel even better about using Yesterday's News and Tidy Cats.

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Yup it sure is great customer service and you dont see it a whole lot anymore. Of course, I got a call from SmartPak equine yesterday too..just checking to make sure my orders were working good i was pleased with that too.

It's kind of sad that we find good customer service a "refreshing" change from the norm - it should be that way more often! However, I'm glad that Purina made such a nice gesture. Kudos to them.

Originally Posted by joanne511

It's kind of sad that we find good customer service a "refreshing" change from the norm - it should be that way more often! However, I'm glad that Purina made such a nice gesture. Kudos to them.

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i agree. of course I am one who will complain if i dont get good customer service. and I will complain loudly..lol but i also will compliment when i get the kind I am looking for Just left one today at Walmart