Okay... so hubby and I went to circut city sat. I was able to upgrade my cell phone and I was so excited. Well it turned out the sales rep. couldn't access my account through the store (we moved from vt to ky and its a different system). So she said call cust. service. So I did. Well they could only renew my contract one year but I wanted the two year becuase my phone would cost A LOT less that way (why do I want to spend $100 on a phone?). So then cust. service says I have to go to an actual Verizon Wireless store and have them call COOS and they will be able to work things out. So hubby and I drive 30 minutes to the nearest store. They tried telling me that they weren't able to do that. I made 'noise'. They called. Ends up the COOS sends a contract via fax to the store. Hubby has to fill it out since I'm only secondary on the account. The store was supposed to fax it back and I was supposed to get a phone call within 24 hours to verify the phone I was ordering and they were going to mail it out to me. Okay so 24 hours pass... I call Cust service AGAIN. Oh well they never recieved the fax back!!!! Now I have to wait until 830 to call the local store (30 min away local) and make some more noise. I'm so ticked. If my phone wasn't broken I'd just deal with it but well I need a new phone!!!!
post #1 of 10
5/17/05 at 6:34am