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Computer Problems

post #1 of 21
Thread Starter 
Hi everyone

I know I know this is a kitty forum but I really want to know if there is anyone out there that can help me with some bad bad problems I am having with DH's laptop.

I have done searches for the virus that seems to be on there, checked out computer forums and such, but they are all in another language and I dont know where to go next

anyone confident enough to try and help me online?

thankyou
post #2 of 21
Danielle i wish i could!

Wheres Ryan?, he's a computer whiz because he helped me sort my problem out the other day

And he has patience!!, because i had used all mine up practically
post #3 of 21
Sorry you and Chris are having computer issues, Dan!
post #4 of 21
What kind of problems are you having?
post #5 of 21
Thread Starter 
Quote:
Originally Posted by moxymom
What kind of problems are you having?
hmmm where do I start?

its pop-up central - I obviously have adware and spyware removal programs which helps alot, but there is still a few pop-ups that I can not get rid of and the other day he went away from the laptop and about 50 of the same pop-up came up...

but just now nortons has detected a virus (trojan horse) in the svchost.exe I think (I am not very technical with computers) but I cant work out how to remove it and nortons is unable to repair it
post #6 of 21
Thread Starter 
I thought I was pretty good sorting out most of these computer problems, but I just dont know what to do here... maybe its just to late on a friday night and my brain isnt working...
post #7 of 21
Ok well, for starters, svchost.exe is a normal thing to be on your pc. Simply, it's got to do with your networks connections etc. Are you on yahoo right now?
post #8 of 21
Dan - let me know what I can do - it may take some time I have a certain amount of success with this kind of thing. If you want to email the details to me I'll see what I can do.
post #9 of 21
email Ryan danielle.

or just reinstall the computer
post #10 of 21
Danielle, you will probably need an Adware remover! I'll see if I can find the one I have used before!
post #11 of 21
What is the name of the trojan virus?
post #12 of 21
You can install ad-aware 6.0 from http://www.download.com Just type in adaware to the search field and download it from there - once you have installed it make sure you opt for Activate in Depth Scan. This usually sorts out all sorts of nasties......Good luck.
post #13 of 21
Thread Starter 
Quote:
Originally Posted by Talon
What is the name of the trojan virus?
it was called Trojan Horse... if that means anything.

Moxymom was helping me on yahoo IM and i started the laptop in safe mode and ran the nortons again and it showed up no virus?
computers really are strange!!!

so I dont know if that means its gone or what? nortons originally wouldnt let me delete it...

i still have pop-up central though
post #14 of 21
Thread Starter 
Quote:
Originally Posted by catherine77
You can install ad-aware 6.0 from http://www.download.com Just type in adaware to the search field and download it from there - once you have installed it make sure you opt for Activate in Depth Scan. This usually sorts out all sorts of nasties......Good luck.
thankyou Catherine.

i have ad-ware SE - I assume thats the same thing?
post #15 of 21
Danielle, I've sent you an email with some free adware remover sites! Maybe these will work?!
post #16 of 21
Thread Starter 
Quote:
Originally Posted by Sar
Danielle, I've sent you an email with some free adware remover sites! Maybe these will work?!
thankyou Sarah - I did get your email and I emailed you back. I do have an adware remover installed... thankyou though for your prompt help! much appreciated
post #17 of 21
are you running microsoft - as their website has lots of updated virus apps that stop specific strains - if you go there, the one you've got may look familiar...

http://www.microsoft.com/athome/secu.../virus101.mspx

http://www.microsoft.com/windowsxp/h...f_c_virusp.asp
post #18 of 21
I have two adware programs installed Adware SE and SpyBot - Spybot will get some that Adware dosen't and vice versa.

I am assuming you are using IE 6.0 or at least IE 5.5 - take a look at this page:

http://support.microsoft.com/default...b;en-us;308446

It will turn the ability for popups to appear (it will ask each time) - warning though, this may be more annoying than the original popups!

Also make sure that you have all the updates you need for the version of microsoft that you are using. Click on Tools -> Windows update and follow the prompts to see if you have any outstanding security fixes.
post #19 of 21
Do you use IE? If so, I recommend using Mozilla Firefox - I don't get popups with it and its a whole lot better than IE.
post #20 of 21
Danielle - what browser do you use?

Like Kellye, I DEFINITLY recommend Mozilla Firefox. I can safely say I never get pop ups using this. I have Ad Aware too. But I'm not too sure if that helps much.

Good luck!!
post #21 of 21
[SERIOUS MODE]

Okay I'm late on this one, but I may be able to help. First I'll have to ask a lot of basic questions. Please answer them thoroughly as it will prevent taking efforts in the wrong direction.

1. It sounds like you know the name of the trojan/worm/virus you are infected with. What is it?
2. Have you recently installed any new software/toolbars/smilie programs etc.?
3. Do you use the update feature for Ad-aware?
4. Do you use the update feature for Spybot? Do you use Immunize?
5. Do you update Norton regularly?
6. Do you use Windows Update? [/SERIOUS MODE]
[SILLY MODE]7. Do you have dry, itchy nosehair dandruff?[/SILLYMODE]
[SERIOUS MODE]8. What is your OS? If you are running Windows XP, do you have Service Pack 2?
9. What is your firewall if you are not using XP?
10. When you run Ad-aware, does anything show up in the "Ignore List"?

Things you need to do after we go through the above questions: (You can download any of the following programs in the mean time.)

1. Download CWShredder Open it and check for latest version. Run it.
2. Click start and Select Windows Update. Install as directed.
3. Download Hijack This: http://www.tomcoyote.org/hjt/
4. Right click and unzip or extract Hijack This to its own folder.
5. Run it and select "Do a scan and save a log file"
6. Close the log file that opens up and close Hijack This.
7. Look for "Hijackthis.log" In the folder you extracted to.
8. Email me the log as an attachment. (I pm'ed you my email address.)
9. Download Microsoft AntiSpyware and Install it. Set it to do a deep scan in the "Scan Options".
10. Run it.

Other programs I want you to install after we go through the above things: (You can download them ahead of time if I'm not around.)

Spy Sweeper

PestPatrol

[/SERIOUS MODE]
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